Dental Assistant /Front Office Assistant
About The Position
The Dental Assistant/Front Office Assistant is a dual-role position supporting the dentist and team in delivering quality patient care while managing front-office operations. Clinical duties include preparing and maintaining treatment rooms, sterilizing instruments, taking x-rays and impressions, providing post-operative instructions, and assisting chairside—including during oral surgery and denture adjustments—as permitted by state regulations. The role also supports infection-control standards and maintains accurate patient records and treatment documentation. Front-office responsibilities include managing calls, scheduling and calendar coordination, patient check-in and checkout, payment processing, insurance verification and claims, and financial arrangements. The assistant educates patients about procedures, treatment options, office policies, and aftercare, and provides service that supports a positive patient experience and smooth office flow. Additional duties include managing supplies, ordering materials, assisting with office preparation and daily cleaning, and performing other clinical or administrative duties as assigned. The work is performed in a clinical setting with some exposure to hazards, requiring adherence to safety protocols.
Requirements
- High school diploma.
- Active dental assistant and x-ray certifications.
- Strong verbal and written communication skills.
- Knowledge of dental or medical insurance processes, including verification, claims, appeals, and denial management.
- Proficiency in Microsoft Office.
- Excellent organization, time management, and multitasking abilities in a high-volume environment.
- Ability to sit, stand, bend, and lift up to 50 pounds as required.
- Adherence to safety protocols in a clinical setting with some exposure to hazards.
Nice To Haves
- Experience with dental software; Dentrix is preferred.
- Minimum one year of experience assisting with dentures and/or implants.
Responsibilities
- Manage phones, scheduling, patient check-in and checkout, and calendar coordination.
- Collect and process payments; handle insurance verification, claims, and financial arrangements.
- Maintain patient confidentiality and ensure HIPAA and OSHA compliance.
- Educate patients on procedures, treatment options, office policies, and aftercare instructions.
- Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments, within state guidelines.
- Prepare and maintain treatment rooms, sterilize instruments, and uphold infection-control standards.
- Maintain accurate patient records, treatment routers, and documentation as directed.
- Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.
- Provide excellent patient service to ensure a positive experience and smooth office flow.
- Perform additional duties as assigned to support clinical and administrative needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
