Dental Front Desk Associate

Rockville Centre for Dentistry•Village of Rockville Centre, NY

3d•$25 - $32

About The Position

Rockville Centre for Dentistry is seeking an experienced, friendly, and dependable Dental Front Desk Associate to support exceptional patient care and the daily operations of the practice. This patient-facing role combines front desk administration, insurance and payment processing, treatment-plan coordination, and patient communication. The ideal candidate is organized, professional, reliable, and committed to delivering a five-star patient experience while contributing as a flexible team member. The position is full time. Tentative hours are Monday and Tuesday, 8:00 AM–6:00 PM; Wednesday off; Thursday, 8:00 AM–6:00 PM; Friday and Saturday, 8:00 AM–1:00 PM; and Sunday off. Schedule changes may occur with at least 30 days’ notice, so flexibility is required. The employer is not currently interviewing or hiring candidates enrolled in school.

Requirements

Preferably have five years of dental administrative experience in a patient-facing role.
Be comfortable with dental practice management software; Dentrix experience is preferred.
Have familiarity with dental imaging software such as Dexis and KaVo.
Have experience with dental insurance claims, payment posting, and insurance adjustments.
Be comfortable presenting treatment plans and discussing payment and financing options.
Have a strong understanding of dental procedures and terminology.
Be dependable, punctual, organized, and professional.
Bring a positive, team-oriented attitude and be willing to help where needed.
Understand the importance of delivering an elevated, five-star patient experience.
Be willing to be trained on X-rays, room turnover, and intraoral scanning when needed.
Be flexible for possible schedule changes with at least 30 days' notice.
Not be enrolled in school at the time of application, as the employer is not currently interviewing or hiring candidates enrolled in school.

Nice To Haves

Previous dental assisting experience is a plus but is not required.

Responsibilities

Welcome patients and provide friendly, professional service.
Answer phone calls and assist with patient questions and scheduling needs.
Send and receive dental insurance claims.
Accurately post insurance and patient payments.
Make insurance adjustments when payments are received.
Create and review treatment and payment plans.
Discuss treatment options, financial arrangements, and financing solutions with patients.
Assist patients with financing options such as CareCredit and Cherry.
Use knowledge of dental procedures and terminology to communicate confidently with patients.
Support the team with additional clinical tasks when needed, with training provided as necessary.
When needed, assist with taking X-rays, turning over treatment rooms, and taking intraoral scans using a TRIOS or iTero scanner.