Dental Front Desk Associate

Dental Office•Rockville Centre, NY

About The Position

Rockville Centre for Dentistry is seeking an experienced, friendly, and dependable Dental Front Desk Associate to support the patient experience and the day-to-day operation of the practice. The role focuses on welcoming patients, handling front desk and dental insurance tasks, presenting treatment and payment plans, and helping the team keep the practice running smoothly. Team members may occasionally assist with clinical tasks, including taking X-rays, turning over treatment rooms, and taking intraoral scans; training will be provided as needed. This is a full-time position with tentative hours of Monday and Tuesday, 8:00 AM–6:00 PM; Wednesday off; Thursday, 8:00 AM–6:00 PM; Friday and Saturday, 8:00 AM–1:00 PM; and Sunday off. The schedule may change with at least 30 days’ notice, so flexibility is important. The practice is not currently interviewing or hiring candidates who are enrolled in school. Compensation is $25–$32 per hour, based on experience and qualifications. Benefits include medical, dental, vision, and life insurance; 401(k) options; paid time off accrual; sick time; company-provided uniforms; and a parking permit after 90 days of continuous employment.

Requirements

Preferably 5 years of dental administrative experience in a patient-facing role.
Comfort with dental practice management software; Dentrix experience is preferred.
Familiarity with dental imaging software such as Dexis and KaVo.
Experience with dental insurance claims, payment posting, and insurance adjustments.
Comfort presenting treatment plans and discussing payment and financing options.
Strong understanding of dental procedures and terminology.
Dependable, punctual, organized, and professional.
Positive, team-player attitude and willingness to help wherever needed.
Commitment to delivering an elevated, five-star patient experience.
Willingness to be trained on X-rays, room turnover, and intraoral scanning when needed.
Flexibility for possible schedule changes with at least 30 days’ notice.
Candidates enrolled in school are not being considered at this time.

Nice To Haves

Previous dental assisting experience; a plus, but not required.
Dentrix experience.

Responsibilities

Welcome patients and provide friendly, professional service.
Answer phones and assist with patient questions and scheduling needs.
Send and receive dental insurance claims.
Accurately post insurance and patient payments.
Make insurance adjustments upon receipt of payments.
Create and review treatment and payment plans.
Discuss treatment options, financial arrangements, and financing solutions with patients.
Assist patients with financing options such as CareCredit and Cherry.
Use knowledge of dental procedures and terminology to communicate confidently with patients.
Support the team with additional clinical tasks when needed, with training provided as necessary.
Occasionally assist with taking X-rays, turning over treatment rooms, or taking intraoral scans using a TRIOS or iTero scanner.