Dental Customer Support Representative
About The Position
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our team in Livermore, California.
Requirements
- Basic computer knowledge with ability to learn new programs
- Strong interpersonal, verbal, and written communication
- High attention to detail with the upmost accuracy is required
- Understanding of general administrative policies and procedures
- Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
- Maintain clean equipment and work area
- Ability to stand for long periods of time
- Ability to lift up to 30 lbs.
- Team Player a MUST
- High school diploma or equivalent required
- All new hires will be required to pass our standard employee background check
Nice To Haves
- Knowledge of dental lab products, materials, and techniques preferred
Responsibilities
- Responsible for tracking, entering, and researching information in current systems
- Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
- Disinfect all incoming cases following laboratory safety processes
- Provide exceptional customer service via phone, email, and blog
- Assemble and fill boxes with items that need to be shipped
- Unload, sort, and prioritize incoming packages for case entry
- Maintain inventory of shipping materials and supplies
- Provide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and delivery
- All other duties as assigned or as otherwise required
Benefits
- medical
- dental
- life insurance
- short/long term disability
- 401(k)
- vacation
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
