Customer Support Representative

Skimmer • Austin, TX

16h • Remote

About The Position

About Skimmer
At Skimmer, we’re on a mission to modernize the pool and spa service industry. More than 7,000 pool pros rely on our platform to manage and grow their businesses — and we’re just getting started.
We’re a private equity–backed, fast-growing SaaS company made up of big thinkers with small egos. Our software powers a surprisingly large niche of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it all).
If you’re passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do — come make a splash with us.

Requirements

• An ability to communicate with clarity, confidence, and warmth
• Proven background in delivering top-tier customer and technical support
• A talent for juggling priorities while staying cool under pressure
• A tech-savvy mindset with a passion for mastering and teaching new digital tools
• Readiness to support our pros Monday–Friday, 9:30 AM – 6:00 PM CDT

Nice To Haves

• Understanding of billing workflows, reconciliation, accounting, and/or tools like QuickBooks Online (a major plus!)
• Experience with Intercom: For chat support.
• Experience with Dialpad: For handling calls.
• Experience with HubSpot: CRM and comprehensive customer tracking.
• Experience with Notion: For knowledge sharing and documentation.
• Experience with Stripe and QBO: For managing billing and payments.
• Experience with Slack: For facilitating internal communications.

Responsibilities

• Provide warm, expert assistance across phone, email, and chat channels
• Educate our pros on software capabilities, effective troubleshooting, and optimal workflows
• Partner with Product, Success, and Engineering to bridge the gap between user feedback and technical solutions
• Cultivate rapport through empathetic connection, transparent dialogue, and a splash of humor
• Evolve into a Skimmer authority, mastering how our platform transforms the daily lives of pool professionals

Benefits

• Competitive base pay + bonus potential
• Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
• Fantastic culture with a very strong eNPS – we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
• Immediate access to 401(k) with company match
• Flexible PTO (MINIMUM of 10 days required every year)
• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
• Remote work friendly
• Comprehensive learning and development budget
• A manager dedicated to your development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed