Customer Support Representative

Mike's Carwash • Loveland, OH

9h • Onsite

About The Position

The Customer Support Representative is responsible for assisting all Mike’s customers by delivering excellent customer service, providing product and service information, and troubleshooting/resolving any customer related issues.

Requirements

• Customer-facing role experience required.
• Ability to understand and carry out simple instructions in written or oral form.
• Ability to deal with standardized situations with occasional or no variables.
• Ability to deal with practical problems and implement appropriate solutions
• Ability to perform basic math such as: adding, subtracting, and dividing all units of measure.
• Ability to read product manuals and reports, workplace rules and procedures; using correct English; Speak with poise and confidence and/or effectively deal with customers; prepare business letters and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Must be able to speak at volumes high enough to be understood in person and by telephone.
• Basic proficiency with all Microsoft Office applications.
• Ability to learn and use basic proficiency with Site Watch, Site Manager, CRM systems, and cloud-based phone systems.
• Ability to operate and utilize business phone systems with basic proficiency.
• High School Diploma or equivalent required.

Nice To Haves

• Call-center or receptionist experience preferred.

Responsibilities

• Communicating with Customers and Businesses: This individual is responsible for communicating primarily by phone and by email, mail and/or face to face, in a professional manner, to assist customers. This individual will listen to customers’ questions/concerns and provide accurate answers and/or solutions.
• Problem Solving: This individual is responsible for analyzing information provided by the customer and our database. This may include asking the customer additional questions, researching account history, and working through steps to resolve the customer’s needs. This individual must be able to think outside the box while staying within established policies, procedures, and guidelines.
• Unlimited Program: This individual is responsible for upgrading, changing, and/or canceling customer accounts. When necessary, create pass terminations, refunds, and/or credits.
• Front Desk: This individual assists in the front desk responsibilities which include but is not limited to: Greeting and assisting customers, counting inventory, selling wash books, processing transactions, and delegating calls and tasks to corresponding departments.
• Process Orders: This individual is responsible for accurately processing orders via phone, email, and/or at the front desk. This includes wash books, bulk orders, fleet orders, fundraisers, and unlimited charges. This individual will maintain customer confidentiality while processing transactions.
• Clerical Tasks: This individual will assist with copying, mailing, labeling, data entry, and creating spreadsheets.
• Abide by our Values: Safety, Integrity, Teamwork, Fun, Accountability, Passion.
• Comply with all company policies and procedures.
• Complete all other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees