Customer Support Representative

Copart•Helena, MT

1d•Onsite

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities worldwide, linking vehicle sellers to more than 750,000 buyers in over 190 countries. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles located at body shops and/or other locations, including residences, in addition to other office support functions as needed. The CSR is often the first interaction customers have with Copart, requiring an understanding of client needs and offering solutions and support. The position may expand to include Chat and Email Customer Support.

Requirements

High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

One year of office support experience in a customer service role preferred
Bilingual skills a plus

Responsibilities

Provide exceptional customer service to internal and external customers of Copart
Offer solutions that aid and facilitate a unique customer service experience through a thorough understanding of Copart practices
Obtain the release of vehicles located at body shops and/or other locations including residences
Perform other office support functions as needed
Understand client needs and offer solutions and support
Answer and place calls in a professional manner
Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
Perform other duties as assigned