Customer Support Representative
About The Position
We are looking for a Customer Support Representative - Hotel Operations to work with us full-time in a remote setup for our US-based client. For this role, we only process candidates that are based Philippines and have legal authorization to work in the Philippines. About the OTA Client: We are the fastest-growing network society worldwide, with its capital being in San Francisco. Our goal is to create a governance blueprint that is organic enough for communities worldwide to join our network. Our goals are ambitious: 8 further buildings by the end of 2026 and 100 by 2027. We are growing double-digit % MOM and building the tech infrastructure to govern the next generation of society in a post-labor economy. We are backed by the who's who in the space and will go out to market to raise a big round for a DAO next yearour goal is 10M frontier citizens bound together in an inter-city network society. The Role We are seeking a reliable and detail-oriented Customer Service Representative to support daily hotel operations. This role involves managing guest communications, coordinating check-ins remotely, and ensuring smooth overnight operations. The ideal candidate is responsive, organized, and comfortable working night shifts. Key Responsibilities Respond promptly to guest inquiries via email and other communication channels Assist with remote guest check-ins and provide necessary instructions Monitor and manage overnight hotel operations Handle guest concerns and escalate issues when necessary Coordinate with internal teams to ensure seamless service delivery Maintain accurate records of guest interactions and transactions Be available for occasional video calls to assist guests in real time What We're Looking For Be available for occasional video calls to assist guests in real time At least 1–3 years of experience in customer service, virtual assistance, or hotel operation Strong written and verbal English communication skills Experience in hospitality or hotel operations is a plus Familiarity with tools such as PMS, booking platforms, or CRM systems is an advantage Highly organized with strong attention to detail Ability to work independently and handle night shift schedules
Requirements
- At least 1–3 years of experience in customer service, virtual assistance, or hotel operation
- Strong written and verbal English communication skills
- Ability to work independently and handle night shift schedules
Nice To Haves
- Experience in hospitality or hotel operations is a plus
- Familiarity with tools such as PMS, booking platforms, or CRM systems is an advantage
- Highly organized with strong attention to detail
- Be available for occasional video calls to assist guests in real time
Responsibilities
- Respond promptly to guest inquiries via email and other communication channels
- Assist with remote guest check-ins and provide necessary instructions
- Monitor and manage overnight hotel operations
- Handle guest concerns and escalate issues when necessary
- Coordinate with internal teams to ensure seamless service delivery
- Maintain accurate records of guest interactions and transactions
- Be available for occasional video calls to assist guests in real time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
