Customer Service Representative/Dental
About The Position
CentroMed is a 501(c)(3) non-profit organization providing healthcare for all populations as a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. For over 50 years, CentroMed has been dedicated to its mission and vision of being a premier healthcare provider in the community. This role serves as the primary point of contact for patients, responsible for welcoming them, ensuring positive experiences, and managing registration and processing for healthcare, social services, and counseling. The position also involves coordinating encounter data entry, conducting patient financial reviews, billing, collections, and data summaries for the agency's UDS report and Quality Improvement activities.
Requirements
- High School Diploma or equivalent.
- General experience working in a health care setting.
- Experience with medical data entry preferred.
- Strong clerical skills including keyboarding.
- Good understanding of basic math.
- Computer knowledge and use of a calculator.
- Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with a high level of attention to detail.
Nice To Haves
- Bilingual English/Spanish.
Responsibilities
- Establish and update patient accounts in the computer system.
- Enter charges for self-pay, insurance, and eligibility programs, and reconcile charges daily.
- Determine patient eligibility for special programs.
- Assist patients and visitors, and answer telephones.
- Understand insurance (Medicaid, Medicare, CHIP) and eligibility programs, and use TMHP and Availity for verification.
- Schedule patient appointments according to established protocols.
- Maintain 100% productivity rate in encounter entries, logs, referrals, and outreach paperwork.
- Review and update household financial and demographic information annually.
- Perform intake interviews for new patients and confirm homelessness.
- Assemble medical/dental record forms and initiate encounter forms.
- Follow up on no-shows.
- Maintain professional attire and appearance.
- Demonstrate excellent attendance and punctuality.
- Assist clinical teams in patient assessment via observation and notify clinicians of emergencies.
- Abide by policies and procedures in the Employee Safety Handbook, maintaining agency, OSHA, and JCAHO compliance.
- Participate in the agency’s Quality Improvement Program.
- Assist with outreach activities and other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
