Bilingual Dental Call Center
About The Position
PrimeHealth+ is seeking a Dental Call Center Representative to be the friendly voice our patients hear when they call. You'll help patients schedule appointments, answer questions, and connect them with the care they need—all while creating an exceptional customer experience. At PrimeHealth+, every phone call is an opportunity to make someone's day a little easier. As part of our mission-driven dental team, you'll help patients access the care they need while providing compassionate service from the very first interaction. You'll work alongside dedicated professionals who believe in teamwork, kindness, and making quality healthcare accessible to everyone.
Requirements
- High school diploma
- At least one year of customer service experience
- Excellent verbal, written, and computer skills
- Strong phone etiquette and active listening skills
- Ability to multitask in a fast-paced environment
- A positive, patient-focused attitude and strong teamwork skills
- Bilingual English/Spanish Required
- Candidates must be current on—or willing to obtain—required immunizations and screenings, including Tdap, MMR, Varicella, Hepatitis B, annual flu vaccine, and TB screening.
Nice To Haves
- Experience in a medical or dental office
- Three or more years of inbound call center experience
- Knowledge of medical or dental terminology
Responsibilities
- Answer inbound calls and assist patients with scheduling dental appointments
- Respond to patient questions and direct calls to the appropriate team members
- Document patient information and communications accurately
- Provide friendly, professional customer service on every call
- Manage multiple tasks while maintaining accuracy and efficiency
- Support the dental team with additional administrative duties as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
