Bilingual Call Center Rep

Care Alliance•Cleveland, OH

3d•Onsite

About The Position

Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. This role is an opportunity to serve as first point of contact for patients by phone. This position supports patient access through scheduling appointments, insurance verification, and general inquiries. The position will communicate effectively in English and Spanish. At Care Alliance, our mission is to transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. We are looking for someone who is customer focused, has attention to detail, and wants to make a meaningful impact in the communities we serve. The Bilingual Call Center Representative serves as the first point of contact for patients, providing scheduling, insurance verification, and customer support in both English and Spanish. This position plays an important role in advancing our mission of providing exceptional, accessible, and compassionate healthcare for all.

Requirements

High school diploma or GED
Bilingual in English and Spanish
Minimum of one year of customer service or call center experience, preferably in a healthcare setting
Strong verbal and written communication skills
Intermediate proficiency with Microsoft Office applications

Nice To Haves

Associate degree
Experience with electronic health records (EHR), preferably Epic

Responsibilities

Answer and route incoming calls promptly
Schedule, confirm and reschedule patient appointments
Track and follow up on no-shows, cancellations, and appointment changes
Update and verify patient demographic and insurance information in the electronic health record
Open telephone encounters, refill requests, and route messages to appropriate staff
Maintain accurate and timely documentation of all patient interactions