CALL CENTER REP- MFP

Artesia General Hospital•Artesia, NM

3d•$15 - $22•Onsite

About The Position

This position is responsible for answering incoming calls, screening calls, and transferring them to the correct extension. The role involves assisting callers with questions regarding department fax numbers, directions, and clinic hours. Additionally, the Call Center Rep will perform data entry, take credit card payments over the phone, and handle paging over the intercom, all while providing customer service with a smile. Additional responsibilities include printing patient payments for transfer to CPSI, running the credit card machine, data entry for write-offs, adjustments, and charges, and maintaining a daily log of all calls. The role also requires the ability to identify age-specific patient needs and maintain confidentiality and security of all information and data. The Call Center Rep must cooperate fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

Requirements

Able to answer continuous incoming calls.
Multi-tasking skills.
Knowledge of departments and their functions.
Basic computer skills.
Data entry experience.
Customer service skills.
High school diploma or equivalent.
Customer service experience.
Computer experience.

Nice To Haves

Experience in a healthcare setting.

Responsibilities

Answer incoming calls, screen calls, and transfer to the correct extension.
Help callers with questions regarding department fax numbers, directions, and clinic hours.
Perform data entry.
Take credit card payments over the phone.
Page individuals over the intercom.
Provide customer service.
Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office.
Run the credit card machine.
Perform data entry for write-offs, adjustments, and charges.
Keep a total of all calls daily.
Perform other duties as assigned.
Identify age-specific patient needs appropriate for this position.
Treat all information and data within the scope of the position with appropriate confidentiality and security.
Cooperate fully in all Risk Management, Quality Management, and Safety Activities and Investigations.