Bilingual Call Center Rep
About The Position
Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. This role is an opportunity to serve as the first point of contact for patients by phone. This position supports patient access through scheduling appointments, insurance verification, and general inquiries. The position will communicate effectively in English and Spanish. At Care Alliance, our mission is to transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. We are looking for someone who is customer focused, has attention to detail, and wants to make a meaningful impact in the communities we serve.
Requirements
- High school diploma or GED
- Bilingual in English and Spanish
- Minimum of one year of customer service or call center experience, preferably in a healthcare setting
- Strong verbal and written communication skills
- Intermediate proficiency with Microsoft Office applications
Nice To Haves
- Associate degree
- Experience with electronic health records (EHR), preferably Epic
Responsibilities
- Answer and route incoming calls promptly
- Schedule, confirm and reschedule patient appointments
- Track and follow up on no-shows, cancellations, and appointment changes
- Update and verify patient demographic and insurance information in the electronic health record
- Open telephone encounters, refill requests, and route messages to appropriate staff
- Maintain accurate and timely documentation of all patient interactions
Benefits
- Paid Time Off
- 10 paid holidays
- Medical, dental, and vision coverage
- Life insurance
- Retirement plan with employer match of up to 7%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
