Dental Administrator (Concierge)
About The Position
Mall Road Dental is hiring a Dental Administrator (Concierge). Are you passionate about delivering exceptional service in a healthcare setting? At Mall Road Dental, we’re redefining what a dental experience should feel like—and we’re looking for a warm, organized, and service-driven Dental Concierge to be at the heart of it. This is not your typical front desk role. As a Dental Concierge, you’ll be the first and lasting impression for our patients, creating a welcoming, seamless, and personalized experience from start to finish. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering outstanding service, we’d love to meet you.
Requirements
- Minimum 1 year of experience in an administrative or reception role
- Availability to work evenings and weekends (clinic operates 7 days/week, until 9pm Mon–Fri)
- Strong organizational skills with the ability to multitask effectively
- Excellent communication and interpersonal skills, with a patient-first mindset
- A friendly, calm, and professional demeanor
- Ability to thrive in a fast-paced, team-oriented environment
Nice To Haves
- IPAC certification is an asset, but not required
Responsibilities
- Serving as the first point of contact—welcoming patients in person, over the phone, and via email with a high standard of care
- Coordinating and optimizing appointment schedules, including filling last-minute openings
- Managing patient inquiries, referrals, and communication with external offices
- Clearly explaining treatment plans, insurance coverage, and out-of-pocket costs or payment options
- Processing billing for patients and insurance providers while maintaining accurate financial records
- Following up on outstanding accounts receivable from both patients and insurers
- Maintaining up-to-date patient records and entering data into electronic systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
