Dental Administrator (Concierge)
Passion Dental Group Inc.•Kitchener, ON
•CA$20 - CA$23•Onsite
About The Position
We are hiring for multiple roles as part of a new dental clinic opening in Kitchener, ON. This is an opportunity to be part of building a new Anytime Dental clinic from day one and help shape the patient experience. As a Dental Concierge, you will be the face of the clinic, setting the tone, building trust, and ensuring every patient feels cared for. This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and is dedicated to delivering exceptional service.
Requirements
- Minimum 1 year of experience in administration, reception, or customer service
- Strong organizational and multitasking abilities
- Excellent communication skills with a patient-first mindset
- Friendly, calm, and professional in all interactions
- Comfortable in a fast-paced, team-oriented environment
Nice To Haves
- Experience in a dental or healthcare setting is an asset
- Experience with dental software (ClearDent, Dentrix, AbelDent) is an asset
- IPAC certification is a bonus, not required
Responsibilities
- Be the first point of contact—welcoming patients in person, over the phone, and via email
- Coordinate and optimize schedules, including filling last-minute openings
- Manage patient inquiries, referrals, and communication with external offices
- Clearly explain treatment plans, insurance coverage, and payment options
- Process billing for patients and insurance while maintaining accurate records
- Follow up on outstanding accounts receivable
- Maintain and update patient records in the electronic system
- Support the clinical team to ensure smooth, efficient daily operations
Benefits
- Part-time & Full-time opportunities
- Evenings and weekends required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
