Dental Administrator (Concierge)

Passion Dental Group Inc. • Hamilton, ON

9d • CA$20 - CA$26 • Onsite

About The Position

This is a unique, full-time Dental Concierge role at Hamilton Dental. The position is for a service-minded professional who thrives in a fast-paced healthcare setting. The Dental Concierge will be the first point of contact for patients at the Care Desk, manage office operations, and support team members.

Requirements

• A minimum of one year of experience in a dental administrative/reception role is required
• Evening and weekend availability is required. The clinic is open 7 days a week and until 9 pm Mon-Fri.
• Strong organizational and multitasking skills.
• Experience with Accounts Receivable.
• Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients.
• Friendly and calm demeanor.
• Thrive working in fast-paced environments.

Nice To Haves

• IPAC certification is not required but considered an asset.

Responsibilities

• Act as the first point of contact to patients, particularly through welcoming and hosting in-person, over the telephone, and through email, with a view to delivering outstanding customer/patient service.
• Coordinate appointments, fill vacancies in the schedule, and coordinate schedules for practitioners.
• Manage patient inquiries, complete referrals, and liaise with other offices in a clear and concise manner.
• Communicate recommended treatment plans (for fillings, implants, etc), insurance coverage and resulting out-of-pocket expenses and/or payment plan.
• Bill patients and their insurance companies, and maintain accurate patient accounts.
• Follow up on outstanding accounts receivable from insurance companies and patients.
• Maintain patient files, charts, and reports, and enter data into the Electronic Records system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed