Dental Administrator (Concierge)
About The Position
Thank you for considering the Dental Concierge role. We're excited to be hiring a full-time Dental Concierge at Dentist North York. Our Dental Concierge role is a unique position for a dental office - this is because we do not operate as a ‘standard’ dental office. We see this role as one for a service-minded professional who thrives in a fast-paced health care setting. This highly important role greets and services our patients from our Care Desk, while also being an integral part of managing our office and supporting our team members. We believe that we have created never-before-seen dental practices that are undoubtedly committed to our patients, their families, and our employees' experience.
Requirements
- Minimum 1 year of experience in administration, reception, or customer service
- Communicates clearly, confidently, and professionally
- Thrives in a fast-paced, team-oriented environment
- Is highly organized with strong multitasking abilities
- Brings a calm, friendly, and patient-first approach to every interaction
- Works well independently while contributing positively to the team
- Is flexible and adaptable to changing schedules and clinic needs
Nice To Haves
- Experience in a dental or healthcare setting is considered a strong asset
- Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset
- IPAC certification is considered a bonus, but not required
Responsibilities
- Be the first point of contact for patients in person, over the phone, and via email
- Create a welcoming and professional experience for every patient interaction
- Coordinate and optimize the daily schedule, including managing last-minute changes
- Support patient communication, referrals, and coordination with external offices
- Explain treatment plans, insurance coverage, and payment options clearly and confidently
- Process patient and insurance billing while maintaining accurate records
- Follow up on outstanding accounts receivable as needed
- Maintain and update patient records within the clinic management system
- Support the clinical team to ensure efficient and seamless daily operations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
