Dental Administrator

Passion Dental Group Inc. • Richmond, BC

3d • Onsite

About The Position

We are looking for a skilled and compassionate Dental Administrator to join our team at River Road Dental. This role is ideal for someone who understands that exceptional patient care goes beyond scheduling appointments and processing paperwork, and focuses on creating a welcoming experience, building trust, and ensuring every visit is smooth and stress-free. Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your expertise, energy, and empathy to the front desk. Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [email protected].

Requirements

• Minimum of 1 year of experience in a dental clinic environment.
• Knowledge of dental billing and insurance protocols.
• Cantonese or Mandarin language skills are required
• Proficiency with Microsoft Office
• Strong verbal and written communication skills.
• Excellent problem-solving abilities with strong attention to detail.
• Friendly, professional demeanour with a patient-first mindset.
• Ability to multitask and thrive in a dynamic, fast-paced environment.

Nice To Haves

• experience with Open Dental and MaxAssist is an asset.

Responsibilities

• Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for
• Manage phone calls, direct inquiries, and efficiently book appointments
• Maintain and organize the patient database with accuracy and confidentiality
• Oversee insurance claims, billing systems, and follow up with insurance companies
• Establish and manage office protocols to keep operations running smoothly
• Coordinate and optimize appointment schedules
• Provide leadership and foster a team culture focused on outstanding client service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed