Spécialiste des produits de livraison/Delivery Specialist
About The Position
A Delivery Product Specialist at a dealership is responsible for managing the delivery process of vehicles to customers. Their role includes explaining vehicle features, ensuring that customers understand how to use their new cars, and providing a thorough orientation to the vehicle. They also handle paperwork, address customer inquiries, and ensure a smooth handover experience. Additionally, they may assist with vehicle inspections, manage inventory, and collaborate with sales teams to enhance the customer experience during the delivery process. The role requires excellent communication skills and knowledge of the vehicles being sold.
Requirements
- Minimum of 3 years of experience in customer service
- Fluently bilingual, spoken and written, as this role requires the ability to communicate in English and in French.
- Driver's license is mandatory
- Honest, professional, structured and courteous
- Excellent references and demonstrated aptitude for customer service
- Ability and interest in working as part of a team
Responsibilities
- Check vehicle prior to customer arrival
- Receive the customer, have the documents signed, proceed with the delivery and complete explanation of the vehicle
- Ensure customer satisfaction and discuss CSI survey
- Discount the file with our manufacturer
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Paid holiday and flex time for full time AutoCanada employees
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
