Delivery Manager

TAGG Logistics/Hub Group • Omaha, NE

9d

About The Position

The Delivery Manager conducts quarterly client audits, internal process audits, and metrics reporting, and trains and coaches new and existing location staff. The role provides value-added service to customers while supporting local terminal operations through timely training and auditing related to knowledge, technical support, and service quality.

The position participates in daily pre-shift and safety meetings, monitors problem lane segments and corrective action compliance, supports employee onboarding and retraining, investigates customer damage concerns, and works with local managers on corrective action plans. The Delivery Manager must follow company SOPs and forklift safety policies, report safety concerns or forklift damage, and address OSDM during loading and unloading. Other duties may be assigned.

Requirements

• High school diploma or GED equivalent.
• Organizational and prioritization skills.
• Self-motivated and able to maintain a high level of energy.
• Strong verbal and interpersonal communication skills.
• Ability to communicate effectively verbally and in writing.
• Ability to perform quality audits across the handling process, report areas that do not meet safety or quality standards, and proactively work with employees to improve performance.
• Ability to complete assigned tasks and meet deadlines.
• Ability to pass forklift and hazardous certifications yearly.
• Ability to lift and pull cargo weighing 70 pounds or less.
• Ability to work under pressure and solve problems.
• Ability to read and understand industry documents, including container load plans, bills of lading, and bonded documents.
• General computer skills, including Microsoft Office, Outlook, and AS400.
• Ability to work in a fast-paced environment.

Nice To Haves

• A “can do” attitude and a “will do” work ethic.

Responsibilities

• Attend daily pre-shift and safety meetings to cover SOPs, quality, or training topics.
• Monitor problem lane segments identified in the OSD report, hot accounts, and corrective action compliance.
• Assist with training and onboarding new hires.
• Assist with retraining and quality performance evaluations of current employees.
• Investigate customer damage concerns to determine root causes.
• Ensure company SOPs are followed.
• Follow company forklift safety policies.
• Report safety concerns or forklift damage to a manager or supervisor.
• Address OSDM during loading and unloading with the cargo handler, manager, or supervisor.
• Collaborate with local managers on corrective action plans.
• Work various shifts and days as necessary.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life and AD&D insurance
• Disability insurance
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED