Delivery Manager

Hub Group • Omaha, NE

9d

About The Position

The Delivery Manager conducts quarterly client audits, internal process audits, and metrics reporting, and trains and coaches new and existing location staff. The role provides value-added service to customers while supporting local terminal operations through timely training and auditing, including support for knowledge, technical needs, and service quality. The position may require working various shifts and days as necessary.

Requirements

• High school diploma or GED equivalent.
• Organizational and prioritization skills.
• Self-motivated with a high level of energy.
• Strong verbal and interpersonal communication skills; ability to communicate effectively verbally and in writing.
• Ability to conduct quality audits across all aspects of the handling process, report safety or quality deficiencies, and proactively work with employees to improve performance.
• Ability to complete assigned tasks and meet deadlines.
• Ability to pass forklift and hazardous certifications yearly.
• Ability to lift and pull cargo weighing 70 pounds or less.
• Ability to work under pressure and solve problems.
• Ability to read and understand industry documents, including container load plans, bills of lading, and bonded documents.
• Ability to work various shifts and days as necessary.
• General computer skills, including Microsoft Office, Outlook, and AS400.
• Strong written communication skills.

Nice To Haves

• A “can do” attitude and a “will do” work ethic.
• Ability to work in a fast-paced environment.

Responsibilities

• Attend daily pre-shift and safety meetings to outline SOPs, quality, or training topics.
• Monitor problem lane segments identified in the OSD report, hot accounts, and corrective-action compliance.
• Assist with training and onboarding new hires.
• Retrain current employees and evaluate their quality performance.
• Investigate customer damage concerns to identify root causes.
• Ensure company SOPs are followed.
• Follow company forklift safety policies and report forklift safety concerns or damage to a manager or supervisor.
• Address OSDM during loading and unloading with the cargo handler, manager, or supervisor.
• Collaborate with local managers on corrective-action plans.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• Life and AD&D insurance.
• Disability insurance.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED