Delivery Manager

Sigma Software

About The Position

The Senior-level Department Delivery Manager strengthens delivery governance, improves portfolio health, and helps teams consistently achieve successful outcomes. The role focuses on internal delivery excellence and organizational development within Sigma Software, supporting cross-functional delivery operations and helping leadership teams maintain high-quality execution standards, improve governance processes, and strengthen portfolio transparency across multiple projects and accounts. The department is building a mature delivery ecosystem with strong governance practices, scalable operational processes, and sustainable portfolio management. The Delivery Manager supports complex software development initiatives, improves delivery predictability, manages escalations, and enables continuous improvement across distributed teams. The role works closely with Project Managers, Engineering Leaders, Resource Managers, Account Managers, and HR partners to ensure successful project execution and long-term delivery excellence. The position owns and continuously improves department delivery governance, standards, and practices; monitors project and portfolio health; mentors Project Managers; leads escalations and recovery planning; and advises leadership on delivery performance, risks, and improvement opportunities. It also contributes to organizational initiatives that increase delivery maturity and operational effectiveness.

Requirements

8+ years of experience in project, program, portfolio, or delivery management within the IT industry.
Previous hands-on technical experience as a Software Engineer or in another technical delivery role.
Strong understanding of software development processes and engineering challenges.
Proven experience overseeing multiple projects, accounts, or delivery streams simultaneously.
Experience leading, mentoring, or developing Project Managers, Delivery Managers, or Team Leads.
Strong understanding of delivery governance, project health management, risk management, and quality assurance practices.
Proven experience managing complex delivery escalations and leading recovery initiatives for challenged projects.
Experience establishing and improving delivery standards, processes, frameworks, and best practices across organizations.
Strong portfolio management capabilities, including identifying trends, risks, dependencies, and improvement opportunities across multiple projects.
Excellent stakeholder management and influencing skills across different organizational levels.
Strong analytical and problem-solving skills with a data-driven approach to decision-making.
Ability to drive organizational change and lead continuous improvement initiatives.
Excellent communication, facilitation, coaching, and leadership skills.
Experience working in cross-functional and matrix organizations.
Advanced English level.
Strong leadership and mentoring mindset.
Proactive and ownership-driven approach.
High level of organizational and prioritization skills.
Ability to navigate ambiguity and manage competing priorities.
Collaborative and relationship-oriented personality.
Strategic thinking combined with operational execution capabilities.
Strong focus on quality, transparency, and continuous improvement.

Nice To Haves

Experience working within large-scale distributed delivery organizations.
Experience with Agile delivery frameworks and transformation initiatives.
Certifications such as PMP, PgMP, PMI-ACP, PRINCE2, SAFe, or similar.
Experience in delivery process optimization and operational excellence initiatives.
Exposure to international Customer environments and enterprise-scale accounts.

Responsibilities

Own and continuously improve delivery governance practices across the department.
Conduct regular project health reviews and ensure timely identification of delivery risks and issues.
Monitor portfolio performance, delivery quality, customer satisfaction, and key delivery metrics.
Provide visibility into portfolio health and proactively escalate critical issues when needed.
Establish and drive delivery standards, best practices, and quality frameworks across projects.
Support and mentor Project Managers in applying effective delivery and governance practices.
Facilitate knowledge sharing and continuous improvement initiatives across teams.
Ensure consistent adoption of company delivery methodologies, processes, and standards.
Own delivery escalations and coordinate resolution efforts across stakeholders.
Lead recovery planning for challenging or underperforming projects.
Identify portfolio-level risks and ensure mitigation plans are implemented and tracked.
Support leadership in managing delivery-related risks and priorities.
Collaborate with Account Managers, Project Managers, Engineering Leaders, Resource Managers, and HR partners to ensure successful project execution.
Drive alignment between business objectives, delivery capabilities, and resource planning.
Act as a trusted advisor to leadership on delivery performance, risks, and improvement opportunities.
Contribute to organizational initiatives aimed at increasing delivery maturity and operational effectiveness.