Delivery Manager

HEXAWARE • United States,

10d • Onsite

About The Position

Hexaware is hiring a Delivery Manager with a DevOps background to lead enterprise DevOps platform and service delivery. The role includes transitioning services from an existing team without disrupting business operations, stabilizing delivery, managing day-to-day operations, monitoring KPIs and SLAs, and improving processes through optimization and automation. The manager leads and mentors the delivery team, coordinates with cross-functional stakeholders, manages customer expectations and escalations, ensures compliance with governance and PMO processes, and oversees resource utilization, delivery margins, and operational efficiency.

The role also designs and architects an enterprise DevOps platform for a large and growing user base, emphasizing scalability, resilience, and multi-tenant performance. It drives platform maturity and modernization, including the use of AI/ML for automation, incident detection, anomaly detection, remediation, code quality analysis, and data-driven decisions. The position owns service delivery and ITIL-based incident, problem, and change management; supports reliability, availability, capacity planning, disaster recovery, governance, security, compliance, audit readiness, and risk controls; and aligns the DevOps roadmap with business, engineering, security, and vendor teams.

The position is based onsite in McLean, Virginia, five days per week, with a flexible schedule and an occasional on-call rotation for P1/P2 incidents.

Requirements

• DevOps background.
• Strong understanding of DevOps and DevSecOps practices, including CI/CD pipelines, Jenkins, quality gates, security checks, and release management.

Responsibilities

• Lead the smooth transition of services from the existing team while avoiding disruption to business operations.
• Stabilize delivery and manage day-to-day operations, KPIs, and SLAs.
• Drive continuous improvement through process optimization and automation.
• Lead and mentor the delivery team and coordinate with cross-functional stakeholders.
• Manage customer expectations and escalations.
• Ensure compliance with governance and PMO processes.
• Oversee resource utilization, delivery margins, and operational efficiency.
• Design and architect an enterprise DevOps platform supporting a large and growing user base, with scalability, resilience, and multi-tenant performance.
• Define, instrument, and track DORA metrics, MTTR, adoption, and service performance KPIs; benchmark against industry best practices.
• Lead DevOps maturity initiatives using AI/ML for intelligent automation, predictive incident detection, anomaly detection, automated remediation, code quality analysis, and data-driven decision-making.
• Own service delivery, SLAs/SLOs, and incident, problem, and change management following ITIL practices.
• Ensure reliability, availability, capacity planning, disaster recovery, and platform governance at enterprise scale.
• Lead DevOps platform modernization, upgrades, migrations, and automation initiatives, including AI-augmented tooling and workflows.
• Drive CI/CD, Infrastructure as Code, containerization, observability, DevSecOps, and release governance best practices.
• Manage security, compliance, audit readiness, and risk controls.
• Partner with business, engineering, security, and vendor teams to align the DevOps roadmap with organizational objectives.

Benefits

• Growth opportunities and professional development programs.
• Opportunities to collaborate with highly visible customers and work alongside colleagues.
• Flexible schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed