Delivery Manager

Farmers Insurance

1d•$85,800 - $163,125

About The Position

The Delivery Manager (internal position title: Operations Execution Project Manager) manages the execution and change management of large, complex operations projects and core operational activities that affect employees, customers, and agents. The role leads and facilitates multiple large cross-functional teams to implement business solutions aligned with enterprise strategy, and collaborates with leadership and stakeholders across the enterprise to build effective relationships and deliver portfolio initiatives. The position develops change-management plans and execution activities, including impact analysis and change-readiness assessments. It also develops and delivers go-to-market strategies, presentations, and communications to support changes and key initiatives affecting agencies and districts. The role identifies insights that inform business decisions, ensures short- and long-term strategies and processes are executed, resolves and mitigates issues, and identifies opportunities and risks arising from changes in the internal and external environment. The job may be performed in person at a Farmers office or virtually from an approved alternative work location. Farmers describes its workplace as hybrid or remote. For employees living within 50 miles of a corporate office, the hybrid arrangement calls for at least three days in the office and up to two days virtual; applicants living farther away may still be considered. The physical work environment is indoors and climate-controlled, with normal office noise and interruptions. Travel is rare, if any.

Requirements

High school diploma or equivalent.
Experience leading and facilitating cross-functional teams in implementing and taking business solutions to market.
Experience developing and leading change-management execution activities, including impact analysis and change-readiness assessment.
Experience communicating, presenting, and delivering business proposals to executive-level leadership.
Demonstrated analytical skills.
Demonstrated problem-solving skills.
Demonstrated written communication skills.
Ability to develop and deliver effective presentations.
Demonstrated commitment to quality.
Ability to handle multiple priorities simultaneously and drive multiple projects to successful completion.
Ability to effectively coach and deliver constructive feedback.

Nice To Haves

Bachelor’s degree preferred.
Field experience working with agencies and districts.

Responsibilities

Manage execution and change management for large, complex operations projects and core operational activities affecting employees, customers, and agents.
Lead and facilitate multiple large cross-functional teams implementing business solutions aligned with enterprise strategy.
Collaborate with enterprise leadership and key stakeholders to build relationships and support portfolio initiatives.
Develop and lead change-management plans and execution activities, including impact analysis and assessment of change readiness.
Develop and deliver go-to-market strategies, presentations, and communications to support change execution.
Collaborate with stakeholders and generate insights that influence business decisions and solutions.
Ensure short- and long-term strategies, programs, and processes are executed.
Take ownership of resolving and mitigating issues.
Identify opportunities and risks associated with changes in the internal and external environment, and develop and implement operational plans.
Handle multiple priorities and drive multiple projects to successful completion.
Establish effective relationships across Training, Field Optimization Specialists, District Continuity teams, and key stakeholders.
Coach effectively and deliver constructive feedback.
Perform other duties as assigned.