Delivery Manager

Mission US

8d • Remote

About The Position

The Delivery Manager is responsible for coordinating and managing the successful delivery of projects, products, and technology initiatives. This role partners with cross-functional teams and external vendors to ensure initiatives are completed on time, in scope, and with high quality. The Delivery Manager maintains department Roadmap, dependencies, identifies delivery risks, and provides clear progress updates to stakeholders. This individual serves as a key point of coordination among technology, operations, business partners, clients, and vendors throughout the delivery lifecycle.

Requirements

• Bachelor’s degree in Business, Information Technology, Project Management, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of experience in delivery management, project management, program coordination, technology delivery, vendor management, or a related field.
• Demonstrated experience managing multiple projects or workstreams with competing timelines and priorities.
• Experience developing and maintaining project plans, schedules, status reports, risk logs, and delivery documentation.
• Demonstrated ability to coordinate cross-functional teams and move deliverables forward without direct authority.
• Experience identifying project risks, resolving delivery issues, and escalating concerns appropriately.
• Working knowledge of project delivery methodologies, tools, and best practices.
• Ability to travel up to 20% of the year.

Nice To Haves

• Experience within the commercial insurance, property and casualty insurance, insurtech, or financial services industries.
• Experience supporting technology or product delivery.
• Experience using AI tools
• Experience managing or coordinating third-party vendors and service providers.
• Project Management Professional, Certified ScrumMaster, Agile, or comparable project management certification.
• Familiarity with regulatory and compliance requirements within the insurance industry.

Responsibilities

• Manage the day-to-day delivery of assigned products, services, and technology initiatives, ensuring alignment with established timelines, scope, and quality expectations.
• Coordinate activities across technology, operations, business, vendor, and other cross-functional teams.
• Facilitate project meetings, document decisions, and track deliverables, action items, risks, and issues through completion.
• Proactively identify delivery risks, resource constraints, competing priorities, and potential delays.
• Develop mitigation plans and escalate significant delivery concerns to the appropriate stakeholders.
• Partner with business and technology teams to clarify requirements, priorities, acceptance criteria, and delivery expectations.
• Develop and refine processes to create more efficient and repeatable project delivery.
• Monitor resource utilization, identifying and communicating potential variances.
• Support vendor relationships by tracking deliverables, service commitments, contractual obligations, and performance expectations.
• Participate in vendor performance reviews and document opportunities for service, quality, and delivery improvement.
• Maintain strong working relationships with internal stakeholders, clients, business partners, and vendors.
• Provide regular delivery updates, dashboards, and performance reports to leadership and relevant stakeholders.
• Track delivery metrics and key performance indicators, including schedule performance, quality, risks, issues, and vendor performance.
• Identify opportunities to improve delivery processes, operational efficiency, communication, documentation, and stakeholder visibility.
• Support the implementation of standardized delivery practices, tools, templates, and reporting processes.
• Ensure project documentation is accurate, current, organized, and accessible to appropriate stakeholders.
• Ensure assigned delivery activities comply with applicable regulatory requirements, contractual obligations, company policies, and industry standards.
• Perform other duties and participate in special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level