Delivery Manager

Mayo Clinic • Rochester, MN

4d • $97,448 - $136,448

About The Position

The Delivery Manager plans and directs external client onboarding and delivery of products, solutions, services, and programs within the MCP portfolio. The role leads and coordinates people to support successful integration, diffusion, and adoption of MCP offerings within external organizations. It is accountable for planning, execution, schedules, budgets, and alignment of delivery goals with business objectives.

The manager serves as a subject matter expert on delivery, develops deployment and onboarding plans, communicates schedules and details to stakeholders, facilitates problem-solving and change management, and continually improves onboarding processes and delivery practices. The role uses frameworks and best practices, collaborates with MCP Training & Education, ensures compliance with policies and procedures, and provides leadership with performance indicators and recommendations.

The position acts as a liaison among clients, MCP Services, Legal, the Referring Physicians Office, and technical teams. It builds relationships with internal and external partners and works with MCP leadership and partners to develop systems and processes for monitoring and improving delivery and end-user satisfaction. Strong written, oral, and presentation skills are needed to engage health care executives, professionals, physicians, groups, and committees. The position is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor's degree in business, healthcare, finance, or another related professional field.
• At least 6 years of business management experience with responsibilities for small- or medium-sized project management activities.
• Institutional knowledge and experience leading with influence to orchestrate autonomous teams.
• Good decision-making and judgment capabilities.
• Ability to work with ambiguity, inspire trust and confidence, and communicate effectively with internal and external audiences.
• Proficiency with change management tools and processes.
• Leadership skills, including team building, conflict resolution, and creative problem-solving.
• Ability to manage multiple projects concurrently, as needed.
• Strong written and oral communication and presentation skills.
• Broad-based knowledge of project management methodologies, standards, and tools.
• Ability to work in a complex environment with multidimensional points of view.

Nice To Haves

• Master's degree.

Responsibilities

• Plan and direct external client onboarding and delivery of MCP products, solutions, services, and programs.
• Lead and coordinate people to support integration, diffusion, and adoption of MCP offerings within external organizations.
• Plan, execute, and coordinate delivery activities, defining goals and tasks and taking accountability for schedules and budgets.
• Develop deployment and onboarding plans and communicate delivery details and schedules to stakeholders.
• Facilitate problem-solving, decision-making, and change management to accomplish objectives.
• Improve onboarding processes, standards, guidelines, tools, checklists, templates, and methodologies; investigate new delivery approaches.
• Apply frameworks, guidelines, and best practices to support effective delivery and adoption, and collaborate with MCP Training & Education.
• Ensure compliance with policies, processes, and procedures.
• Provide leadership with key performance indicator data, including throughput, risks, issues, and successes, and recommend improvements.
• Serve as a liaison between clients and MCP Services, Legal, the Referring Physicians Office, and technical teams.
• Build relationships with internal and external partners to coordinate delivery logistics and foster collaboration and effective team performance.
• Collaborate with MCP leadership and partners to develop and implement systems and processes to monitor and improve delivery and end-user satisfaction.
• Use feedback from clients and account managers to inform leadership.
• Lead discussions and present information and concepts to health care executives, professionals, physicians, groups, and committees.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager