Delivery Manager

PGA Tour Superstore•Roswell, GA

8d•Onsite

About The Position

The Delivery Manager is responsible for overseeing the successful execution of complex technical projects, ensuring timely delivery of high-quality solutions. This role bridges the gap between the Business Enablement Manager, Engineers and stakeholders, utilizing a deep understanding of both technical domains and project management methodologies to navigate challenges and drive project completion.

Requirements

Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
6+ years delivering technology initiatives (e-commerce, retail systems, ERP, POS, OMS, CRM, or MarTech preferred).
Demonstrated success leading cross-functional teams in matrixed organizations.
Strong command of delivery methods (Agile/Scrum, Kanban, and scaled frameworks) and traditional project controls.
Excellent communication, facilitation, and stakeholder management skills (from engineers to executives).
Proficient with Jira/Azure DevOps, Confluence/SharePoint, and standard reporting tools.

Nice To Haves

PMP, CSM, or SAFe a plus.

Responsibilities

Build and manage delivery plans (milestones, dependencies, risks, budgets) across parallel workstreams.
Facilitate quarterly and sprint planning; align teams to strategic initiatives/overall goals, capacity, and critical path.
Provide guidance on technical decision-making and problem-solving, ensuring the use of best practices and innovative solutions in project execution.
Drive standups, demos, retros; remove blockers; ensure change control.
Produce clear status comms and executive readouts; escalate with options and impact.
Coordinate UAT, cutover, and launch checklists; ensure training, support, monitoring, and rollback plans.
Oversee SOWs, SLAs, and deliverables; manage partner performance and integration timelines.
Track actuals vs. forecast; surface variances; support business cases and benefits realization.
Ensure security/privacy, accessibility, and policy adherence; partner with InfoSec on reviews.
Analyze delivery metrics; implement playbooks and ways-of-working improvements.