Delivery Manager

Tailwind Deli News & Gifts • Portland, ME

6d

About The Position

The Delivery Manager oversees inbound product deliveries and inventory distribution for Tailwind Hospitality's airport operations. The role coordinates vendor deliveries, manages receiving and storage procedures, maintains accurate inventory, and ensures products are distributed and stocked appropriately across assigned airport units. The position requires an organized, hands-on leader with inventory management skills, a commitment to food safety, and the ability to lead a team in a fast-paced, security-sensitive airport environment.

The Delivery Manager supervises the receiving and stocking team, coordinates with vendors, airport personnel, unit managers, and Accounting, and maintains compliance with company, airport security, food safety, and workplace safety requirements. The role also supports operational inspections and ensures assigned locations have the products needed to serve travelers efficiently and consistently.

Requirements

• At least 2 years of experience in receiving, warehouse operations, stocking, inventory management, or a related field.
• At least 1 year of supervisory or team leadership experience.
• Working knowledge of inventory control, product rotation, receiving procedures, and food safety practices.
• Experience with inventory management systems, ordering platforms, and Microsoft Excel.
• Strong organizational, problem-solving, communication, and time-management skills.
• Ability to lead a team, manage competing priorities, and work effectively in a fast-paced environment.
• Ability to lift up to 50 pounds and stand, walk, and perform physical tasks for extended periods.
• Flexibility to work early mornings, weekends, holidays, and varying schedules based on airport operational needs.
• Ability to pass required background checks and obtain and maintain an airport security badge, including SIDA credentials where applicable.

Nice To Haves

• Food and beverage or airport experience.
• ServSafe certification or equivalent food safety training.

Responsibilities

• Schedule, receive, and inspect vendor deliveries, verifying quantities, pricing, temperatures, expiration dates, and product condition against purchase orders and invoices.
• Coordinate delivery schedules, dock access, security screening, and receiving procedures with airport personnel and central receiving or distribution facilities.
• Build and maintain vendor relationships and resolve delivery discrepancies, shortages, damaged products, and credit requests.
• Identify recurring delivery issues and communicate concerns to the appropriate management team.
• Maintain accurate inventory records, conduct cycle counts and monthly inventories, and investigate discrepancies.
• Ensure appropriate product rotation using FIFO, accurate labeling, and food safety standards across dry, refrigerated, and frozen storage areas.
• Coordinate product distribution to assigned airport units according to delivery schedules and operational priorities.
• Ensure units are stocked to par levels and merchandising standards, minimizing out-of-stocks during peak travel periods.
• Partner with unit managers to review sales trends, inventory levels, and product needs and prevent shortages and overstock.
• Ensure products are handled, transported, stored, and distributed safely and efficiently throughout secured airport areas.
• Lead, schedule, train, and supervise the receiving and stocking team, assigning daily responsibilities, unit coverage, and delivery routes.
• Set daily priorities and hold team members accountable for accuracy, productivity, cleanliness, and service standards.
• Train employees on product handling, inventory rotation, lifting techniques, food safety, and workplace safety procedures.
• Monitor staffing levels and labor hours to support productivity and budget expectations.
• Maintain a clean, organized, and inspection-ready receiving and storage area.
• Accurately code and submit invoices to Accounting within established deadlines.
• Maintain compliance with company policies, airport security requirements, food safety regulations, and applicable workplace safety standards.
• Verify that team members maintain valid airport security credentials and complete required security and safety training.
• Support operational inspections and implement corrective actions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed