Delivery Manager (New Location Opening!)

Lucid Motors • Highland Park, IL

1d • $83,000 - $100,000 • Onsite

About The Position

The Delivery Manager will oversee new vehicle deliveries, lease returns, trade-ins, and onsite inventory at Lucid’s new Highland Park Studio. The manager will lead Delivery Associates and Vehicle Operations Specialists, ensuring seamless transactions and exceptional service throughout the customer experience. The role is accountable for state and local compliance, implementation of internal business practices, and the accuracy and completeness of customer transactions so that expectations and timelines are met.

The manager will lead and develop the Delivery team; coordinate financial clearance, documentation, and delivery ceremonies with Field Sales, Lucid Financial Services, and logistics partners; and maintain accurate trade-in processing and vehicle inventory. Responsibilities also include managing delivery capacity and customer assignments, resolving operational barriers and customer escalations, using Salesforce reporting and analytics, and ensuring a consistent, frictionless experience that reflects Lucid’s brand.

The position is for Lucid’s new Studio at 1200 Old Skokie Valley Road, Highland Park, Illinois, which is planned to open in early February 2027. The role requires weekend and extended retail-hour availability, particularly at month- or quarter-end, and physical tasks including twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations.

Requirements

• Four to eight years of experience in a leadership role within the automotive, transportation, or logistics industry.
• High school diploma or GED required.
• Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.
• Strong problem-solving abilities, including identifying technical, operational, and organizational roadblocks and providing solutions.
• Business-owner mindset and confidence analyzing reports and using Salesforce.
• Experience making data-driven decisions and holding a team accountable to KPIs.
• Ability to nurture, develop, and lead customer-oriented teams.
• Strong cross-functional collaboration skills, particularly with sales and service teams.
• Demonstrated experience fostering an inclusive and collaborative team environment.
• Willingness to work weekends and extended retail hours, particularly at month- or quarter-end.
• Valid driver’s license with no suspensions within the past year.
• Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.
• Skilled in Microsoft Office and Salesforce.
• Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodations.

Nice To Haves

• Bachelor’s degree or equivalent work experience in business, sales, or a related field.

Responsibilities

• Lead the field Delivery team to ensure seamless transactions and exceptional customer service.
• Coordinate transitions across financial clearance, documentation handling, and delivery ceremonies with Field Sales, Lucid Financial Services, and logistics partners.
• Ensure every transaction is accurate and complete before handing over a vehicle.
• Develop the Delivery team through coaching, training, group discussions, role-playing, and other methods.
• Handle customer trade-ins, titling paperwork, and transfer of non-Lucid trade-in vehicles through a third party.
• Oversee trade-in vehicle intake and assess trade-in condition using sound judgment.
• Partner with the Remarketing team and manage pre-delivery inspections on Lucid trade-ins and upgrades.
• Oversee the flow and forecasting of Lucid vehicles and request additional inventory as needed.
• Manage vehicle inventory quality, condition, and readiness.
• Identify and remove technical, operational, and organizational barriers; propose solutions and use Salesforce reporting and analytics.
• Manage customer escalations arising at delivery.
• Manage the customer delivery pipeline and promptly pair customers with Delivery Associates.
• Share operational performance insights with the team and implement corrective actions when performance deviates.
• Support vehicle deliveries when capacity issues arise.
• Assist with daily operations as needed.
• Ensure consistent execution of Lucid’s marketing and visual presentation standards.
• Shape how customers experience and interpret the Lucid brand through the delivery experience.
• Ensure every delivery touchpoint is frictionless and seamless.
• Adapt problem-solving approaches to diverse customer needs and collaborate with Lucid Financial Services and other internal and external stakeholders.

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program
• Guaranteed base salary of $83,000–$100,000 USD
• Uncapped commission with bi-weekly payouts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED