Delivery Manager (New Location Opening!)

Lucid Motors•Highland Park, IL

15h•Onsite

About The Position

Lucid is hiring a Delivery Manager for its new Highland Park, Illinois Studio, planned to open in early February 2027. The manager oversees new vehicle deliveries, lease returns, trade-ins, and onsite inventory, leading Delivery Associates and Vehicle Operations Specialists to ensure accurate, compliant transactions and exceptional customer service. The role works closely with Field Sales, Lucid Financial Services, logistics partners, the Remarketing team, and other internal and external stakeholders. The Delivery Manager supports the delivery process from financial clearance and documentation through the delivery ceremony, while maintaining state and local compliance and following internal business practices. The role also manages trade-in intake and paperwork, Lucid vehicle inventory flow and readiness, customer delivery planning, team performance, and the overall customer experience of the Lucid brand. The position may assist with vehicle deliveries and daily operations when needed.

Requirements

Four to eight years of experience in a leadership role within the automotive, transportation, or logistics industry.
High school diploma or GED required.
Proven ability to lead sales and/or process-focused professionals in achieving targets.
Strong problem-solving ability, including identifying technical, operational, and organizational roadblocks and providing solutions.
Business-owner mindset and confidence analyzing reports and using Salesforce.
Experience making data-driven decisions and holding a team accountable to KPIs.
Ability to nurture, develop, and lead customer-oriented teams.
Strong cross-functional collaboration skills, particularly with sales and service teams.
Demonstrated experience fostering an inclusive and collaborative team environment.
Willingness to work weekends and extended retail hours, particularly at month- or quarter-end.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.
Proficiency with Microsoft Office and Salesforce.
Ability, with or without reasonable accommodations, to twist, bend, squat, reach, and stand for extended periods.

Nice To Haves

Bachelor’s degree or equivalent work experience in business, sales, or a related field.

Responsibilities

Lead the Delivery team and ensure seamless transactions and exceptional customer service.
Coordinate financial clearance, documentation, and delivery ceremonies with Field Sales, Lucid Financial Services, and logistics partners.
Ensure each customer transaction is accurate and complete before vehicle handover, and comply with state and local requirements and internal practices.
Coach and develop team members through one-on-one coaching, training, group discussions, role-playing, and other methods.
Handle customer trade-ins, titling paperwork, and transfer of non-Lucid trade-in vehicles through a third party.
Manage trade-in intake and assess vehicle condition; partner with the Remarketing team and handle pre-delivery inspections on Lucid trade-ins and upgrades.
Oversee Lucid vehicle flow and forecasting, request additional inventory, and maintain inventory quality, condition, and readiness.
Identify technical, operational, and organizational barriers and propose solutions; use Salesforce reporting and analytics.
Manage customer escalations arising during delivery.
Manage the customer delivery pipeline and promptly pair customers with Delivery Associates.
Plan operations, share performance insights, and implement corrective actions when performance deviates.
Support vehicle deliveries when capacity issues arise and assist with daily operations as needed.
Ensure consistent execution of Lucid marketing and visual presentation standards and deliver a frictionless customer experience.
Adapt problem-solving to diverse customer needs and build strong relationships with internal and external stakeholders.