Delivery Channel Support Specialist - Part Time
About The Position
Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. Do you enjoy helping front-line teams and delivering responsive service that creates a seamless member experience? As a part-time Delivery Channel Support Specialist, you will assist front-line staff and remote members with account servicing, fulfillment requests, and a variety of administrative and specialty functions. This role plays an important part in ensuring timely, accurate, and efficient service while helping the department meet operational and service-level expectations. Strong communication skills, attention to detail, and the ability to manage multiple systems and processes are essential for success in this role. The Opportunity: We are seeking a part-time Delivery Channel Support Specialist to join the DCS team. Regular schedule is Monday through Friday from 8:00 a.m. to 2:00 p.m.
Requirements
- Associate’s degree, completion of two years of college coursework, or equivalent experience.
- Minimum one year of front-line financial services experience, branch experience preferred.
- Demonstrated knowledge of financial products, processes and procedures.
- Ability to effectively navigate and utilize financial core systems, ECM platforms, and vendor applications.
- Demonstrated ability to provide superior customer service.
- Ability to move or lift up to 30 lbs.
- Proficient in Microsoft 365.
- Demonstrated analytical and problem-solving skills.
- Able to initiate and embrace change.
- Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
Responsibilities
- Provide research, problem-solving, and phone support to staff through general and specialized phone queues.
- Handle member fulfillment requests.
- Provide full, direct service support on membership matters and deposit accounts to remote members and potential members.
- Handle administrative assignments on specialty processes such as IRAs, deceased and fiduciary accounts, business accounts, document management, wire transfers, online and mobile banking, and online account opening.
- Use various computer applications, data stores and knowledge bases to input, interpret and research financial information in response to member inquiries.
- Maintain a high level of policy, process, procedural and product knowledge.
- Maintain a high level of user knowledge on all core systems.
- Interface with other departments to provide problem resolution for members.
- Special projects, system testing and project tasks, as assigned.
- Cross train on any DCS core function, as assigned.
Benefits
- Potential for a hybrid work schedule
- Paid time off for employees based on hours worked
- Paid holidays (13 per year)
- 401k plan match, dollar for dollar up to 4%
- 401k additional employer contribution after one year at 5%
- Employee bonus program
- Medical and dental effective date of hire for employees who average over 20 hours per week
- Health savings account (HSA)
- Vision insurance
- Wellness initiatives and reimbursements
- Pre-paid legal services plan
- Identity protection plan
- Accident supplemental plan
- Company provided basic life insurance of $10,000
- Pet Insurance
- Free financial planning assistance
- Numerous fun employee events throughout the year
- Volunteer and community engagement opportunities
- Employee loan discounts (closed-end loans)
- Service / anniversary awards
- Employee discounts for company logo wear
- Employee referral payouts for recruiting your friends and family
- Paid lunch time
- Ongoing training opportunities
- Leadership development program
- Flexible scheduling for students
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
