Channel Specialist

ITW•Work at Home IL, IL

9d•$70,000 - $90,000•Remote

About The Position

ITWGB is seeking a Channel Specialist for the General Retail Sales Channel responsible for delivering reporting, Channel marketing, and operational execution across General Retail customers. The role ensures accurate, on time delivery of standardized work so Account Managers and Team Leads can focus on selling, customer strategy and white space growth. The Specialist partners with Sales Operations, Brand/Marketing, Rep Groups, Divisions and the Channel Team to run consistent workflows for reporting, content and sales enablement tools. This position will be based Remote.

Requirements

Bachelor’s degree preferred, or equivalent experience in sales support, Channel operations, analytics, or Channel marketing.
3–5 years experience supporting retail customers in Sales, Sales Operations and Channel Marketing.
Experience with retailer systems preferred.
Strong analytical capability; proficient with Excel (pivots, VLOOKUP/XLOOKUP) and capable of building standard reporting views in Power BI.
Demonstrated accuracy, attention to detail and adherence to deadlines in a multi customer, high activity environment.
Strong communication skills; ability to create polished customer facing decks and sales tools.
Ability to navigate and manage item setup systems, content libraries and cross functional workflows.
Collaborative team player with the ability to work across Sales Ops, Marketing and Sales.
Excellent organization and project management skills with ability to manage competing priorities.
Familiarity with PIM/DAM tools, CRM, digital content workflows, or retailer portals is a plus.
High accountability and ownership within standardized workflows.
Ability to operate within an intake based request system and meet SLAs.
Comfort working in a matrixed environment with multiple stakeholders.
Ability to learn category/product details quickly and support.

Nice To Haves

Familiarity with PIM/DAM tools, CRM, digital content workflows, or retailer portals is a plus.

Responsibilities

Deliver weekly and monthly POS reporting, customer scorecards and performance summaries for Channel accounts using standardized data sources and ensuring accuracy and on time delivery.
Partner with Sales Ops to leverage standardized templates to create recaps, insights capsules and data driven summaries that support account planning and Channel Team Lead strategy.
Partner with Sales Ops to ensure data integrity, proper file management and distribution across Channel sellers and leadership.
Build line review decks, sell sheets, planogram kits, merchandising tools and standard Channel assets for customers for Channel retailers.
Support program readiness through standardized templates ensuring messaging alignment with Brand Marketing guidance.
Coordinate sample requests, product photography needs and collateral organization.
Manage item setup workflow including intake, data collection, portal submissions and cross functional coordination with Divisions, Brand and Rep Groups.
Execute content updates (copy, bullets, attributes, images, digital assets) ensuring retailer readiness and compliance with content guidelines.
Conduct content audits and data accuracy checks across retailer platforms; partner with Sales Ops to correct inconsistencies.
Own tradeshow logistics (forms, samples, shipments, booth materials) for Channel customers.
Process rebates, COIs, CRM updates, customer maintenance files and retailer specific administrative deliverables.
Maintain price lists, Skuuudle links (where applicable) and maintain Sales Ops intake queue for efficient prioritization.
Ensure standardized processes, templates and SLAs are followed across all Channel workstreams.
Work closely with Channel Account Managers and Team Leads to understand priorities, build sales tools and ensure customer ready execution.
Partner with Channel and Sales Ops on POS, OLK readiness, account level insights and workflow governance.
Collaborate with Brand Marketing on content accuracy, digital shelf alignment and retailer content standards.
Engage with Brand Marketing to obtain assets, ensure claims compliance and maintain consistency across all customer facing materials.
Coordinate with Rep Groups where applicable to support field execution and trade events.
Support other projects and initiatives as assigned.
Contribute to continuous improvement of workflows, documentation and templates.