Delivery Channel Support Specialist - Part Time
DFCU Financial•Dearborn, MI
About The Position
As a part-time Delivery Channel Support Specialist, you will assist front-line staff and remote members with account servicing, fulfillment requests, and a variety of administrative and specialty functions. This role plays an important part in ensuring timely, accurate, and efficient service while helping the department meet operational and service-level expectations. Strong communication skills, attention to detail, and the ability to manage multiple systems and processes are essential for success in this role.
Requirements
- Associate’s degree, completion of two years of college coursework, or equivalent experience.
- Minimum one year of front-line financial services experience, branch experience preferred.
- Demonstrated knowledge of financial products, processes and procedures.
- Ability to effectively navigate and utilize financial core systems, ECM platforms, and vendor applications.
- Demonstrated ability to provide superior customer service.
- Ability to move or lift up to 30 lbs.
- Proficient in Microsoft 365.
- Demonstrated analytical and problem-solving skills.
- Able to initiate and embrace change.
- Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
Responsibilities
- Provide research, problem-solving, and phone support to staff through general and specialized phone queues.
- Handle member fulfillment requests.
- Provide full, direct service support on membership matters and deposit accounts to remote members and potential members.
- Handle administrative assignments on specialty processes such as IRAs, deceased and fiduciary accounts, business accounts, document management, wire transfers, online and mobile banking, and online account opening.
- Use various computer applications, data stores and knowledge bases to input, interpret and research financial information in response to member inquiries.
- Maintain a high level of policy, process, procedural and product knowledge.
- Maintain a high level of user knowledge on all core systems.
- Interface with other departments to provide problem resolution for members.
- Special projects, system testing and project tasks, as assigned.
- Cross train on any DCS core function, as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
