Delinquent Revenue Assistant

City of Greensboro•Greensboro, NC

1d•Onsite

About The Position

The City of Greensboro is seeking a detail-oriented and customer-focused Delinquent Revenue Assistant to support the Collections Division in the recovery and management of delinquent accounts. This position plays an important role in maintaining accurate records, assisting customers, and supporting the collection of outstanding debts related to parking violations, assessments, and miscellaneous billings. If you are organized, adaptable, and able to balance research, customer service, and administrative work in a fast-paced environment, this is an excellent opportunity to build a meaningful career in municipal finance operations.

Requirements

High School Diploma /G.E.D.
2+ years prior customer service experience in a professional office environment that includes both phone and face-to-face contact
1+ years prior or current delinquent collections experience
Proficient in Microsoft Word and Excel experience
Microsoft skills will be tested as part of the interview/screening process.

Nice To Haves

Associate Degree or higher
CLCS Experience
NC Debt Setoff Experience
Experience working with City water/sewer, paving, and nuisance abatement assessments

Responsibilities

Identify, document, and support collection efforts for delinquent parking violations, miscellaneous billings, and special assessments
Conduct skip tracing research to locate debtors and support collection activities
Perform extensive research on NSF checks, delinquent assessments, and miscellaneous billing accounts
Make initial collection calls before accounts are escalated to Delinquent Revenue Collectors
Assist customers by resolving complaints and account concerns both by phone and in person
Enter and update billing and assessment information within the CLCS assessment billing system
Update records within the NC Debt Setoff application
Coordinate regular file transfers with third-party collection agencies
Prepare and maintain reports using Microsoft Word and Excel
Support daily operations of the Collections Division through additional assigned duties