Deli Manager

Yoke's Fresh Market • Cheney, WA

10d

About The Position

The Deli Manager guides and empowers Deli associates and models active guest engagement to provide exceptional hospitality and professional service. The role supports the company’s mission and values, promotes sales and company growth, and contributes to shared success as an employee-owner.

The manager oversees the Deli Department’s operations and profitability, including inventory, sales, bookwork, merchandising, production, and compliance with food-safety, workplace-safety, sanitation, and guest-service requirements. The position directs and participates in preparing, wrapping, serving, and packing deli foods, and trains associates in service, food safety, and safe equipment operation.

The role supervises department associates and secondary supervisors, including assigning and directing work, training, evaluating performance, addressing complaints, and enforcing company policies. It requires a high school diploma or GED, or at least two years of related experience or training (or an equivalent combination), as well as the ability to meet the physical and safety demands of the position. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or GED, or a minimum of two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret general business documents and write reports and business correspondence.
• Ability to communicate effectively and pleasantly with guests, vendors, and associates.
• Mathematical ability to manage a profitable deli operation, including using fractions, percentages, ratios, proportions, American money, and weight and volume measurements.
• Ability to apply common-sense understanding, carry out written or oral instructions, solve practical problems, and interpret instructions in settings with limited standardization.
• Meet state minimum requirements for working with slicers and other deli equipment and tools.
• Valid State Food Handlers Permit.
• Valid driver’s license or State I.D. Card.
• Ability to meet the position’s physical demands, including standing for prolonged periods; walking; handling, reaching, climbing, balancing, bending, kneeling, crouching, crawling, and using senses including taste and smell; and lifting or moving up to 10 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
• Follow company safety expectations, use personal protective equipment where required, understand ergonomic safety, chemical hazards, safe lifting techniques, lockout/tagout procedures, and emergency protocols, and report accidents within 24 hours.

Nice To Haves

• Optional Hepatitis A vaccination provided by Yoke’s Pharmacy.

Responsibilities

• Guide and empower Deli associates while modeling active guest engagement and professional service.
• Promote sales by discussing products, making recommendations, and sharing information about promotions, recipes, and services.
• Complete inventory, sales, and other bookwork to monitor financial performance and support department profitability and budget goals for sales, labor, and gross margin.
• Merchandise existing and new products to help promote sales.
• Practice active managerial control of food safety, including identifying and preventing risks, training associates, monitoring their work, and correcting issues as needed.
• Direct, coordinate, and participate in preparing, wrapping, serving, and packing deli foods while maintaining product quality and company specifications.
• Train new personnel in guest service, deli features and services, food safety, and safe operation of department equipment.
• Identify and support associates interested in taking on increased responsibility.
• Encourage associates to use “This One’s On Us” cards and find ways to make guests happy.
• Ensure department work follows applicable local, state, federal, and company requirements for safety, food handling, sanitation, housekeeping, and guest service.
• Participate in the department’s accident-reduction plan and follow safety procedures for equipment, spills, sanitation, storage, and emergencies.
• Manage secondary supervisors and supervise, coordinate, and evaluate department associates.
• Interview, train, plan, assign, and direct work; appraise performance; reward and discipline associates; address complaints; and resolve problems.
• Demonstrate leadership and communication skills when handling associate matters and implement and enforce company policies.
• Report for assigned shifts on time and regularly, communicate clearly, and demonstrate the physical abilities needed to perform assigned tasks safely.

Benefits

• Employee Stock Ownership Plan (ESOP), 100% company paid.
• DailyPay, allowing employees the option to work and get paid today.
• 401(k) with company matching up to 4%, if elected.
• Medical insurance, including a no-deductible medical option.
• Dental insurance.
• Vision insurance.
• Life insurance, including company-paid life insurance for full-time employees working 30 hours.
• Voluntary insurance products.
• Health Savings Account (HSA).
• Paid holidays.
• Vacation time.
• Bonus eligibility.
• Bereavement and jury duty pay.
• Paid Sick & Safe Leave, earned at one hour for every 40 hours worked.
• Paid Family & Medical Leave.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED