Deli Manager

Albertsons•Newcastle, WA

12d

About The Position

The Deli Manager supervises the day-to-day operations of the service deli and champions company and division customer-service programs. The role ensures product quality, freshness, availability, food safety, sanitation, merchandising, and compliance with company policies and applicable laws. The manager performs and supports deli work, including receiving, cleaning, preparing, cooking, slicing, and packaging products; manages inventory, shrink, expenses, records, and promotional displays; and assists customers with special orders, product suggestions, and complaint resolution. The role also schedules and trains service deli associates, monitors their performance, reports observations and complaints to the Store Director, and helps resolve associate concerns. The Deli Manager is responsible for performing all duties safely, accurately, honestly, and with integrity. Scheduled hours may vary, and nights, early mornings, weekends, and holidays may be required. Good attendance is required.

Requirements

Working knowledge of service deli duties, including food preparation and cooking.
Strong communication, leadership, and interpersonal skills, with the ability to manage people.
Ability to maintain composure when dealing with customers and coworkers and to work quickly.
Knowledge of employment laws and workplace practices.
Understanding of company practices and service deli policies and procedures.
Ability to judge and react to business activity.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Knowledge of profit and loss statements.
Ability to perform basic mathematics and use weights and measures.
Ability to operate kitchen utensils and equipment, computer software, electronic ordering devices, cleaning supplies and equipment, safety cutters, and knives.
Manual dexterity, good eye-hand coordination, and mental alertness to complete work safely and accurately.
Ability to frequently lift and maneuver objects weighing up to approximately 55 pounds; bend, stoop, and reach frequently; occasionally climb ladders; push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks; and perform repetitive arm movements.
Ability to use latex and heat-resistant gloves.
Good attendance.

Responsibilities

Champion customer-service programs and promote personalized service in the service deli.
Supervise daily service deli operations and perform or assist with receiving, cleaning, preparing, cooking, slicing, and packaging products.
Inspect deli sections and take corrective action to maintain product quality, rotation, in-stock conditions, code dates, temperatures, sanitation, and safety.
Implement promotional and seasonal displays and ensure proper merchandising, signage, schematics, and display of advertised items.
Control shrink and expenses and complete or monitor daily logs, purchase reports, sales and labor records, and other required paperwork.
Order, check, receive, and control inventory; take periodic inventories; and maintain accurate department records.
Maintain and organize the deli work area, cooler, and freezer.
Comply with retail labeling laws, federal, state, and local regulations, food-safety standards, and company policies, including policies for re-worked and reduced-to-clear items.
Assist customers with special orders, make product suggestions, engage in suggestive selling, make intercom announcements, and respond appropriately to incoming calls.
Receive and resolve customer complaints and report them to the Store Director as appropriate.
Ensure cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Assist with emergency procedures during equipment or computer software malfunctions.
Schedule service deli associates to provide adequate coverage and service levels.
Train and instruct associates, monitor their performance, report observations to the Store Director, and report associate complaints and assist with resolution.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform required duties safely, accurately, honestly, and with integrity, along with other necessary duties.