Deli Manager-Airport Way Fairbanks

Albertsons•Fairbanks, AK

About The Position

The Deli Manager directs the operation of the service deli, including supervising and training personnel, ordering merchandise, and ensuring customer service and product quality, freshness, safety, and selection. The role oversees daily department functions, inventory, merchandising, promotional displays, records, scheduling, and compliance with company policies and applicable food-safety and retail regulations. The manager assists with service deli duties such as receiving, cleaning, preparing, cooking, slicing, and packaging products; helps customers and handles special orders and complaints; and maintains the cleanliness and organization of the work area, sales floor, cooler, freezer, equipment, and cases. The role schedules and trains associates, monitors performance, and reports relevant matters to the Store Director. This is a safety-sensitive position in a temperature-controlled store environment. Work involves exposure to cooking equipment, hot and cold cases, coolers and freezers, water, and cleaning agents. The position may require working nights, early mornings, weekends, and holidays, and scheduled hours will vary.

Requirements

Working knowledge of service deli duties, including food preparation and cooking.
Strong communication, leadership, and interpersonal skills, with the ability to manage people.
Ability to maintain composure when dealing with customers and coworkers and to work quickly.
Knowledge of employment laws and workplace practices.
Understanding of company practices and service deli department policies and procedures.
Ability to judge and react to business activity.
Knowledge of product variety, product standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Knowledge of basic mathematics and weights and measures.
Knowledge of product taste, content, and perishability.
Knowledge of profit and loss statements.
Ability to frequently lift and maneuver objects weighing up to approximately 55 pounds; bend, stoop, and reach frequently; and occasionally climb ladders.
Ability to push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks.
Manual dexterity and good eye-hand coordination to perform repetitive arm movements and prepare and package products.
Ability to operate kitchen utensils and equipment, computer software, electronic ordering devices, cleaning supplies and equipment, safety cutters, and knives.
Ability to use latex and heat-resistant gloves.
Mental alertness to complete work activities safely and accurately.
Good attendance.

Responsibilities

Direct and supervise the day-to-day operation of the service deli.
Train associates and ensure they are instructed in the proper performance of their duties.
Champion customer service programs and promote personalized service.
Handle customer relations, resolve complaints, assist with special orders, suggest products, and engage in suggestive selling.
Inspect service deli sections and take corrective action to maintain product quality, freshness, rotation, in-stock conditions, code dates, temperatures, sanitation, and safety.
Assist with receiving, cleaning, preparing, cooking, slicing, and packaging deli products.
Implement promotional and seasonal displays and ensure proper merchandising, signing, and product flow.
Order, check, receive, and control inventory; take periodic inventories and maintain inventory and department records.
Control shrink and expenses and complete or monitor required logs, purchase reports, sales and labor paperwork, and records of advertised-item movement.
Maintain and organize the service deli work area, cooler, freezer, sales floor, equipment, and retail cases.
Comply with retail labeling laws, federal and state regulations, company policies, and applicable health and food-safety standards.
Follow company policy for handling reworked and reduced-to-clear items.
Make intercom announcements and respond appropriately to incoming calls.
Assist with emergency procedures involving equipment or computer software malfunctions.
Schedule associates to provide adequate coverage and service levels.
Monitor associate performance, report observations to the Store Director, and report associate complaints and assist with resolution.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform duties safely, accurately, and with honesty and integrity, along with other necessary duties.