Deli Manager-Airport Way Fairbanks

Albertsons Companies•Fairbanks, AK

About The Position

The Deli Manager directs the operation of the service deli, including supervising and training personnel, ordering merchandise, and ensuring customer service and product quality, freshness, safety, and selection. The role oversees daily deli operations, inventory, merchandising, sanitation, scheduling, associate training, and customer relations while ensuring compliance with company policies and applicable health, food-safety, and labeling regulations. The position requires working knowledge of service deli duties, including food preparation and cooking; strong communication, leadership, and interpersonal skills; and the ability to manage people, work quickly, and maintain composure with customers and coworkers. The manager may work nights, early mornings, weekends, and holidays, and scheduled hours will vary. Good attendance is required. This is a safety-sensitive role involving frequent lifting and maneuvering of objects up to approximately 55 pounds, bending, stooping, reaching, occasional ladder climbing, and pushing or pulling loaded carts and pallet jacks. Work takes place in a temperature-controlled store, with exposure to cooking hazards, water and cleaning agents, hot and cold cases, coolers, and freezers.

Requirements

Working knowledge of service deli duties, including food preparation and cooking.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maintain composure when dealing with customers and coworkers; ability to work quickly.
Knowledge of employment laws and workplace practices.
Good understanding of company practices and service deli department policies and procedures, and ability to judge and react to business activity.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to frequently lift and maneuver objects weighing up to approximately 55 pounds; bend, stoop, and reach frequently; occasionally climb ladders; push and pull loaded hand trucks, six-wheel carts, and pallet jacks; and perform repetitive arm movements.
Manual dexterity and good eye-hand coordination; ability to operate kitchen utensils and equipment.
Mental alertness to complete work safely and accurately; knowledge of basic mathematics, weights and measures, product taste, content, and perishability.
Ability to operate computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
Ability to use cleaning supplies and equipment, safety cutters, knives, latex gloves, and heat-resistant gloves.
Knowledge of profit and loss statements.
Ability to work nights, early mornings, weekends, and holidays as required; scheduled hours vary and good attendance is required.

Responsibilities

Champion company and division customer-service programs, resolve customer complaints positively, and promote personalized service.
Supervise the day-to-day functions of the service deli and inspect deli sections to ensure product quality, rotation, in-stock conditions, code-date standards, temperature control, sanitation, and safety.
Assist with receiving, cleaning, preparing, cooking, slicing, and packaging deli products.
Implement promotional and seasonal displays; control shrink and expenses; complete and monitor daily logs, purchase reports, sales and labor paperwork, and records of advertised-item movement.
Order, check, receive, and control inventory; take periodic inventories; prevent the sale of out-of-code products; process administrative paperwork; and maintain accurate department records.
Maintain and organize the service deli work area, cooler, and freezer.
Merchandise products according to schematics, advertised-item requirements, signing procedures, and product flow; comply with retail labeling laws, regulations, and company policies.
Follow company policy for re-worked and reduced-to-clear items and comply with federal, state, and local health and food-safety standards.
Assist customers with special orders, make product suggestions, engage in suggestive selling, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Answer incoming calls appropriately and resolve customer complaints, reporting them to the Store Director when appropriate.
Assist with emergency procedures during equipment or computer software malfunctions.
Schedule service deli associates to provide adequate coverage and service; train and instruct associates; monitor their performance; and report observations or complaints to the Store Director and assist with resolution.
Maintain confidentiality regarding associates, store sales, and other company information.
Perform duties safely, accurately, honestly, and with integrity, along with other necessary and required duties.