Deli Manager

Albertsons•Gallup, NM

About The Position

The Deli Manager directs the service deli’s operations, supervises and trains personnel, orders merchandise, and ensures customer service, product quality, freshness, safety, and selection. The role oversees daily department functions, inspections, merchandising, inventory, scheduling, records, and compliance with company policies and applicable food-safety and labeling requirements. The manager also assists with deli work, including receiving, cleaning, preparing, cooking, slicing, and packaging products, and addresses customer and associate concerns while reporting relevant matters to the Store Director. The position requires a working knowledge of service deli duties and food preparation, strong communication and leadership skills, the ability to manage people and respond to business activity, and knowledge of company practices, employment laws, product standards, food safety, sanitation, and profit and loss. Physical work includes frequently lifting and maneuvering objects up to approximately 55 pounds, bending, stooping, reaching, occasional ladder climbing, pushing and pulling loaded carts and pallet jacks, and repetitive arm movements. The job involves exposure to cooking hazards, hot and cold cases, coolers and freezers, water, and cleaning agents. This is a safety-sensitive position.

Requirements

Working knowledge of service deli department duties, including food preparation.
Strong communication, leadership, and interpersonal skills and the proven ability to manage people.
Ability to maintain composure when dealing with customers and co-workers and to work quickly.
Knowledge of employment laws, workplace practices, company practices, and service deli policies and procedures.
Ability to judge and react to business activity.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies.
Ability to frequently lift and maneuver objects weighing up to approximately 55 pounds; bend, stoop, and reach frequently; and occasionally climb ladders.
Ability to push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks and perform repetitive arm movements to decorate, prepare, and package products.
Manual dexterity and good eye-hand coordination; ability to operate kitchen utensils and equipment.
Mental alertness to complete work activities safely and accurately.
Knowledge of basic mathematics, weights and measures, product taste, content, and perishability, and safety and sanitation procedures.
Ability to operate computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print materials.
Ability to use cleaning supplies and equipment, safety cutters, knives, and latex and heat-resistant equipment.
Knowledge of profit and loss.
Good attendance.

Responsibilities

Champion company and division customer-service programs and handle customer relations, complaints, special orders, product suggestions, and suggestive selling.
Supervise the day-to-day functions of the service deli and assist with receiving, cleaning, preparing, cooking, slicing, and packaging products.
Inspect service deli sections daily and initiate corrective measures related to product quality, rotation, in-stock conditions, code dates, temperatures, sanitation, and safety.
Implement promotional and seasonal displays and ensure proper merchandising, signing, and handling of advertised items.
Control shrink and expenses and complete or monitor daily logs, purchase reports, sales and labor reports, ad-item records, inventories, and other department paperwork.
Order, check, receive, and control inventory to maintain appropriate levels and product quality and freshness and to prevent the sale of out-of-code products.
Maintain and organize the service deli work area, cooler, and equipment; ensure cleanliness and sanitation of the sales floor, work areas, freezer, cooler, and equipment.
Comply with retail labeling laws, federal and state regulations, company policies, and federal, state, and local health and food-safety standards.
Follow company policy for handling reworked and reduced-to-clear items.
Make intercom announcements and answer or respond appropriately to incoming calls.
Report customer complaints to the Store Director as appropriate and assist with implementing emergency procedures for equipment and computer software issues.
Schedule service deli associates to ensure adequate coverage and service levels; train and instruct associates in their work duties.
Monitor associate performance, report observations and complaints to the Store Director, and assist with resolution.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform job duties safely, accurately, honestly, and as otherwise required.