Deli/Dept Leader

Kroger•Pinckney, MI

About The Position

The Deli/Dept Leader’s primary leadership responsibility is to create an uplifting, friendly customer experience by providing exceptional service, satisfying customers’ needs, and exceeding their expectations. The role leads, develops, and supports Deli associates through interviewing, training, evaluating performance, coaching, and recognition. It also supports department operations, customer service, food and workplace safety, scheduling, sales, budgeting, and business planning while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, and providing support through direct interaction with minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodations.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities, using time efficiently.
Identify and resolve problems promptly by gathering and analyzing information and developing alternative solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are oriented to the department and understand the benefits of working there.
Support the company’s customer and associate promise and the Customer 1st team.
Delegate assignments that match associates’ responsibilities, provide clear direction, and monitor progress.
Be on time for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Follow food safety regulations and guidelines.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Stay current on present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate department coverage for customer demand.
Provide actionable feedback to help teams and individuals grow and help associates understand how their work aligns with key store initiatives.
Communicate store and department priorities and goals consistently, and recognize progress toward them.
Maintain and explain product knowledge so associates and customers have the necessary resources.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.