Deli/Dept Leader

Kroger•Denver, CO

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and satisfying customers’ needs. The role leads, trains, evaluates, coaches, and recognizes associates while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader supports the Customer 1st team and oversees the department’s day-to-day operations, including associate scheduling, food safety, safety programs, promotions, supply expenses, financial reports, budgeting, and business planning. The position also communicates department and store priorities, helps associates understand how their work supports store initiatives, and provides actionable feedback to support individual and team growth.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities efficiently; delegate assignments with clear direction and monitor progress.
Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company’s customer and associate promise and the Customer 1st team.
Be punctual for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Follow food safety regulations and guidelines; reinforce safety programs, comply with procedures, identify unsafe conditions, and notify store management.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate department coverage for customer demand.
Provide actionable feedback and help associates understand how their work aligns with key store initiatives.
Communicate store and department priorities and goals consistently and recognize progress toward them.
Maintain and share product knowledge so associates and customers have the resources they need.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodations.