DELI/DEPT LEADER

The Kroger Co. • Richmond, VA

3d

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience through exceptional service that meets customer needs and exceeds expectations. The role leads and supports Deli associates by interviewing, training, evaluating performance, rewarding, and coaching them, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The leader plans and coordinates department work, communicates priorities and company information, maintains adequate associate scheduling and department coverage, and ensures adherence to food safety and safety procedures. They support department performance through sales promotions, expense monitoring, budgeting, profit-and-loss reviews, financial-report follow-up, and development and implementation of a business plan. The role also requires product knowledge, effective problem-solving, and cooperative work in a fast-paced environment.

Requirements

• Effective communication and customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Responsibilities

• Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work activities while using time efficiently.
• Identify and resolve problems in a timely manner by gathering and analyzing information and developing alternative solutions.
• Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
• Ensure new associates are properly oriented to the department and understand the benefits of working there.
• Remain committed to the company's customer and associate promise and support the Customer 1st team.
• Delegate work assignments appropriate to associates' responsibilities, provide clear direction, and monitor progress.
• Be punctual for work and meetings and ensure responsibilities are covered when absent.
• Execute action plans and daily priorities, including performance goals and best practices.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
• Stay current with present, future, seasonal, and special advertisements.
• Promote corporate brands to customers and ensure associates are educated about them.
• Manage Deli associate scheduling to provide adequate department coverage for customer demand.
• Provide actionable feedback to help teams and individuals grow, and help associates understand how their work aligns with key store initiatives.
• Communicate store and department priorities and goals consistently and recognize progress toward them.
• Maintain and explain product knowledge so associates and customers have the resources they need.
• Create and execute sales promotions in partnership with store management.
• Monitor and control department supply expenses.
• Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
• Take appropriate action based on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodations.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed