Deli/Dept Leader

Kroger•Nashville, TN

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and satisfying customers’ needs. The role leads and supports associates through interviewing, training, performance evaluation, coaching, feedback, and recognition. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees daily department operations, including scheduling associates to meet customer demand, communicating priorities, delegating work, executing action plans, and maintaining product knowledge. It also supports department performance through sales promotions, expense management, budgeting, profit-and-loss reviews, financial reporting, and development of a department business plan. The leader ensures adherence to food safety and safety procedures and supports customers and associates, including through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodations.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Plan and prioritize work activities and use time efficiently.
Identify and resolve problems by gathering and analyzing information and developing alternative solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company’s customer and associate promise and the Customer 1st team.
Delegate work assignments suited to associates’ responsibilities, provide clear direction, and monitor progress.
Be punctual for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Follow food safety regulations and guidelines.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Stay current on present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate department coverage for customer demand.
Provide actionable feedback to help teams and individuals grow.
Help associates understand how their work aligns with key store initiatives.
Communicate store and department priorities and goals consistently and recognize progress.
Maintain and explain product knowledge so associates and customers have the resources they need.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.