DELI/DEPT LEADER

The Kroger Co.•Ashwaubenon, WI

21h

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and satisfying customers’ needs. The role also involves leading the department team through interviewing, training, performance evaluation, recognition, and coaching. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department operations and business results, including associate scheduling, customer service, food safety, safety compliance, sales promotions, supply expense monitoring, budgeting, financial reviews, and development of a department business plan. The leader communicates department and store priorities, delegates and monitors work, and helps associates understand how their work contributes to store initiatives.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities efficiently.
Identify and resolve problems in a timely manner by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company’s customer and associate promise and the Customer 1st team.
Delegate work assignments appropriate to associates’ responsibilities, provide clear direction, and monitor progress.
Be punctual for work and meetings and ensure responsibilities are covered during absences.
Execute action plans and daily priorities, including performance goals and best practices.
Adhere to food safety regulations and guidelines.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Manage Deli associate scheduling to provide adequate department coverage for customer demand.
Provide actionable feedback to help teams and individuals grow.
Help associates identify how their work aligns with key store initiatives.
Communicate store and department priorities and goals consistently, and recognize progress toward them.
Maintain and explain product knowledge so associates and customers have the resources they need.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodations.