Deli/Dept Leader

Kroger•Columbus, OH

About The Position

The Deli/Dept Leader is primarily responsible for creating an uplifting, friendly customer experience by providing exceptional service, satisfying customers’ needs, and exceeding their expectations. The role leads and supports Deli associates through interviewing, training, performance evaluation, coaching, feedback, and recognition. The leader helps maintain an engaging work environment, communicates department and store priorities, plans and delegates work, and supports the Customer 1st team. The position also oversees department scheduling, promotions, supplies, budgets, financial reports, and business planning while ensuring compliance with food safety and safety requirements. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities, using time efficiently.
Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Remain committed to the company's customer and associate promise and support the Customer 1st team.
Delegate work assignments suited to associates’ responsibilities, provide clear direction, and monitor progress.
Be punctual for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Follow food safety regulations and guidelines.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Manage Deli associate schedules to provide adequate coverage for customer demand.
Provide actionable feedback to help teams and individuals grow.
Help associates understand how their work aligns with key store initiatives.
Communicate store and department priorities and goals consistently, and recognize progress toward them.
Maintain and explain product knowledge so associates and customers have the resources they need.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.