Deli/Dept Leader

Kroger•Albuquerque, NM

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and satisfying customer needs. The role leads, develops, and supports Deli associates through interviewing, training, performance evaluation, coaching, feedback, and recognition. The leader promotes the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety, and helps ensure the department meets customer, operational, and financial goals.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.

Responsibilities

Create an uplifting and friendly customer experience through exceptional service.
Establish a work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for customers.
Interview, train, orient, evaluate, coach, reward, and supervise associates.
Prioritize and plan work efficiently, delegate assignments with clear direction, and monitor progress.
Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information, priorities, and goals to associates.
Support the Customer 1st team and uphold the company’s customer and associate promise.
Execute action plans, daily priorities, performance goals, and best practices.
Follow food safety regulations and guidelines and reinforce safety programs and procedures.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide department coverage that meets customer demand.
Provide actionable feedback and help associates understand how their work aligns with store initiatives.
Recognize progress toward department and store goals.
Maintain and explain product knowledge so associates and customers have necessary resources.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit and loss reviews.
Take appropriate action based on financial reports and develop and implement a department business plan.
Complete performance reviews and provide feedback and recognition to associates.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Maintain punctuality for work and meetings and ensure responsibilities are covered during absences.