Deli Clerk

Kroger Rochester Hills•Richmond, MI

17h

About The Position

The Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving department sales and profit goals, monitors quality assurance standards, and supports the Customer 1st strategy. The Deli Clerk demonstrates respect, honesty, integrity, diversity, inclusion, and concern for safety.

Requirements

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products throughout the department and store.
Maintain knowledge of department products and answer questions or make product suggestions.
Slice deli meats and cheeses to customer requests using proper equipment.
Prepare deli, bakery, and bistro items according to customer requests and company standards.
Offer product samples and inform customers about department specials.
Provide fresh products and accurate portion sizes for customer orders to help prevent shrink.
Recommend deli, bakery, and bistro items to meet customer needs.
Use refrigerators, freezers, slicers, ovens, and other department equipment according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise; label, stock, and inventory department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.