087 - AJ's Fine Foods Bistro (Deli) Team Lead - 56th St. & Ray

Bashas'•Chandler, AZ

About The Position

The Deli/Bistro Team Lead directs and supervises the Deli/Bistro department and its personnel to meet merchandising, sales, and customer service goals. The role requires previous food service management experience and involves working safely in a fast-paced environment while providing excellent customer service. The Team Lead oversees team member selection, onboarding, and coaching; department ordering and stock levels; food preparation and service; merchandising, product rotation, food safety, sanitation, and shrink control; receiving and processing merchandise; customer orders; and department cleanliness and safety. The position also involves customer service, cash register transactions, and using a scale printer machine.

Requirements

Previous food service management experience.
Must be at least 18 years of age.
Must be at least 21 years of age for any position that serves alcohol.
Ability to safely work in a fast-paced environment and provide excellent customer service.

Responsibilities

Direct department personnel, meet department goals and objectives, and communicate directly with the store director and deli/bistro department supervisors.
Select, onboard, and coach new team members.
Order products and supplies needed to maintain adequate stock and merchandising levels.
Engage with customers through greetings, product information, selling suggestions, active sampling, and genuine thanks.
Oversee preparation, serving, and merchandising of deli/bistro food-service items, including entrees, fried foods, roasted chickens, pizzas, salads, sandwiches, and other meal items.
Display deli/bistro merchandise according to department or company merchandising guidelines.
Rotate deli/bistro items to maintain quality and safety and control product shrink.
Ensure department personnel follow county, city, and company food-safety and sanitation guidelines and policies.
Receive merchandise and supplies, audit invoices, break down orders, and position products in storage areas, refrigerated walk-in coolers, or frozen-food walk-in freezers.
Process cash-register transactions, provide change, and handle refunds.
Use the scale printer machine and ensure weights and pricing are correct.
Monitor product pricing, signage, placement, shelf tags, and shelf signage.
Keep sales counters, food-preparation areas, warehouse shelving, and walk-in coolers and freezers clean, neat, and orderly.
Ensure department personnel use proper safety equipment and procedures.
Take customer orders and ensure they are completed on time and to the customer's satisfaction.
Perform other related duties as assigned.