087 - AJ's Fine Foods Bistro (Deli) Team Lead - 56th St. & Ray

Bashas•Chandler, AZ

About The Position

The Deli/Bistro Team Lead directs and supervises the Deli/Bistro department and its personnel to achieve department merchandising, sales, and customer service goals. The role requires previous food service management experience and involves working safely in a fast-paced environment while providing excellent customer service. The Team Lead oversees food preparation, service, merchandising, product ordering, inventory, food safety, sanitation, and department cleanliness. The position also involves supervising and coaching team members, handling customer orders and transactions, and performing other related duties as assigned.

Requirements

Previous food service management experience.
Must be at least 18 years of age.
Must be at least 21 years of age for any position that serves alcohol.
Able to work safely in a fast-paced environment and provide excellent customer service.
Ability to perform physical activities that may include standing, sitting, lifting and stocking up to 50 pounds, pushing, keyboarding, telephone use, walking, and bending.

Responsibilities

Direct department personnel, meet department goals and objectives, and communicate with the store director and Deli/Bistro department supervisors.
Select, onboard, and coach new team members.
Order products and supplies to maintain adequate stock and department merchandising standards.
Engage with customers, provide product information and selling suggestions, conduct active sampling, and thank customers.
Oversee preparation, serving, and merchandising of deli/bistro food service items, including entrees, fried foods, roasted chickens, pizzas, salads, and sandwiches.
Display deli/bistro merchandise according to department or company merchandising guidelines.
Rotate products and ensure quality, safety, and product shrink control.
Ensure personnel follow county, city, and company food safety and sanitation guidelines and policies.
Receive merchandise and supplies, audit invoices, break down orders, and place products in storage areas, walk-in coolers, or freezers.
Process cash register transactions, provide change, and handle refunds.
Use the scale printer machine and ensure weights and pricing are correct.
Monitor product pricing, signage, placement, shelf tags, and shelf signage.
Keep sales counters, food preparation areas, warehouse shelving, and walk-in coolers and freezers clean and orderly.
Ensure department personnel use appropriate safety equipment and procedures.
Take customer orders and ensure they are completed on time and to customer satisfaction.
Perform other related duties as assigned.