Deli Bakery Team Leader

Meijer•Adrian, MI

10d

About The Position

The Deli Bakery Team Leader plans, directs, and supervises day-to-day operations within store departments and serves as a mentor and coach to team members. The role implements strategies to improve customer service and sales while meeting customer needs efficiently, and maintains store appearance, product presentation, and company standards, particularly during prime shopping hours. The Team Leader is responsible for staffing and hiring, team development and succession planning, performance management, department financial results, sales, and shrink. The role models and promotes friendly customer service, ensures team members are trained, promotes workplace safety, and spends most of their time in the store communicating with customers and team members. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli; customer service and product flow experience are helpful.

Responsibilities

Plan, direct, and supervise day-to-day operations within store departments.
Provide courteous, friendly, and efficient service to customers and team members and promote a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain company standards.
Ensure team members are trained in their roles and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.